
13-day Pearl of the Adriatic and secrets of the Danube River Cruise
DUBROVNIK - MLJET - KORCULA - SIBENIK - TROGIR - SPLIT - VIS - HVAR - KOTOR – DUBROVNIK-BUDAPEST - BRATISLAVA - VIENNA - MELK – PASSAU
Enjoy a breath-taking cruise journey through the beautiful landscapes of Croatia and Montenegro and discover beautiful cities and picturesque landscapes. Immerse yourself in the striking beauty of the Dalmatian coast, stroll through Dubrovnik "the pearl of the Adriatic", Trogir, Hvar, Korcula or Kotor, as well as the national parks of Mljet and Krka.
Cruise Budapest to Passau via Bratislava, Vienna and Melk, these cities are rich in culture and history and will unveil their secrets. Discover the Schoenbrunn Palace and the beautiful Wachau Valley, a UNESCO World Heritage Site. With hillsides, orchards, small villages, vineyards, and monasteries, it is the most picturesque part of the Danube and where the majestic Dürnstein Castle stands. Experience PREMIUM ships, fine dining, local wines, and exceptional service on this unforgettable 13-day journey!
Trip code : TWTDHDBUC21
Duration : 13 days
Destination : Croatia, Hungary, Slovakia, Austria & Germany
Travel Dates :2021
CRUISE HIGHLIGHTS:
- Immerse yourself in the variety of amazing architecture
- Witness stunning landscapes and the splendid Bay of Kotor
- Discover that each island is more beautiful than the last
- Discover the untamed spectacle of natural waterfalls
- Explore the beautiful walled cities along the Dalmatian Coast
- Tour the major capital cities along the Danube River
- Bask in the idyllic landscapes of the Wachau Valley
- Guided tour of Imperial Vienna and the Schoenbrunn Palace
- Discover Budapest, with it's 2000 years of history
Passengers are welcome to board our ship at 6:00 p.m. After comfortably settling into your cabins, we will introduce our crew at a welcome cocktail before dinner. The evening is free to do as you please.
Today we depart for a guided tour of Dubrovnik. The former Republic of Ragusa is famous for its medieval walls and its wide variety of historical architecture.
We will visit the Dominican Friary, its lovely Gothic cloister, and its extraordinary museum of religious art - with several valuable paintings, including a triptych by Nikola Bozidarevic depicting Dubrovnik before the great earthquake of 1667. We will then see the Rector's Palace, once the seat of the government and now a museum housing furniture, portraits, coats of arms, paintings, coins, and the original keys to the city gates. We will also visit the cathedral which keeps in its core gold and silver reliquaries as well as paintings from Titian’s workshop, before moving on to the Onofrio Fountains and Sponza Palace, a superb Gothic-Renaissance structure.
In the afternoon, feel free to sight see in the city on your own.
We suggest a stroll around the ramparts.
This morning we depart for a guided tour to Mljet, one of the most beautiful islands in the Adriatic. Mljet is the most charming island in all the Mediterranean Sea. It has kept a wild appearance with 72% of its surface being covered in forest, and wine and olive oil are still being traditionally made to this day. One island legend claim that Odysseus spent seven years here on his way home from the Trojan War. After a stroll down a hiking trail along with your guide, local boats will take you to the Benedictine monastery from the 12th century located in the middle of Veliko Jezero, a Salt Lake in the national park of Mljet. The monastery sits proudly among the Aleppo pines, surrounded by sandy beaches, afterward we return to the boat.
This afternoon we depart on a guided tour of Korcula. Korcula is Croatia's greenest island - with its Mediterranean vegetation, emerald and sapphire sea, sandy shoreline, and a wealth of underwater sea life. We will visit the island on foot starting with the Cathedral Sveti Marko, the most important building in the old town. The cathedral's facade is decorated with beautiful fluted reliefs and statues, while the main door is framed by statues of Adam and Eve and figures of lions. We will also enjoy the exhibits in the town museum, a treasure of cultural and commercial milestones from prehistoric times to the present.
Tonight's dinner will be followed by traditional sword dancing.
Today our ship will cruise during the morning.
On arrival we depart for a guided tour of Sibenik, the oldest Slavic city on the coast, and the Krka Falls. Sibenik is in the central part of the Croatian Adriatic Coast, in the picturesque and indented bay where the Krka River enters the sea. Discover this gorgeous city while strolling down its 15th- and 16th-century streets. We will also visit the St. James' Cathedral, listed as a UNESCO World Heritage site, and built between 1433 and 1477 entirely out of stone. Afterwards, we will leave for Krka Falls by coach. Skradinski buk is one of the most attractive parts of Krka National Park. It is a large and clear natural pool with high waterfalls at one end and smaller cascades at the other. A trail will get you as close as you can to the falls. We will return to Sibenik by coach.
Enjoy an evening of onboard entertainment.
This morning we depart for a guided tour of Trogir. Long considered one of the best spots to visit on the Dalmatian coast, Trogir is a treasure trove of delights. Trogir, as large as the island on which it was erected, is a real beauty with its intricate alleyways, stairways, and vaulted passages. Its treasures of Roman and Renaissance architecture have led the town to be listed as a World Heritage Site by UNESCO. You will be able to discover the magnificent Cathedral of St. Lawrence with its surprising interior. Long considered one of the best spots to visit on the Dalmatian coast, Trogir will delight you. You will also visit the Town Hall and the old town, still brimming with fully preserved monuments from the 13th to the 15th centuries.
In the morning we set off for a guided tour of Split, a young city where life is bursting around Diocletian's Palace. The city of Split with its population of 140, 000 is the largest in Dalmatia as well as being an active university and artistic centre. You will visit Diocletian's Palace, built by a simple soldier who became the Emperor. Diocletian chose to end his days in this palace after he abdicated in 305 AD. Our guided tour of the city will take you along Trumbiceva Obala (Riva), a vast promenade along the southern façade of the Palace. You will get to see the well-preserved roman city wall, the Cathedral built on the site of the mausoleum towards the end of the 7th century, as well as Diocletian’s Palace’s peristyle, the Temple of Jupiter and the Cathedral of Saint Domnius.
This morning we depart for a guided tour of Hvar, nicknamed the Croatian Saint-Tropez.
Hvar is known as the queen of the Croatian Dalmatian islands and is lined with vast fields of lavender, ancient olive trees and vineyards. You will tour the Franciscan monastery and its exceptional collection of old Venetian paintings, lacework, coins and rare books, and the Renaissance-style exterior of Saint Stephen Cathedral combined with its baroque-style interior.
Tonight's our special gala dinner and evening.
Our ship will cruise during the morning. On arrival in Kotor we explore the old town on foot.
It is estimated that Kotor owns 70 % of the historic and cultural monuments of Montenegro. That is why Kotor is classed as a world heritage site by UNESCO. Founded by the Romans on the Adriatic coast in Montenegro, Kotor developed into an important commercial and artistic centre in the Middle Ages. You will visit the Cathedral of Saint Tryphon, which was seriously damaged and rebuilt after the earthquake of 1667 - the reason its two towers are so different from one another. Then you will visit the maritime museum in the Grgurina Palace and its collection showing the development of past maritime and cultural activities.
Enjoy one last buffet breakfast on board before disembarking at 9:00 a.m. We transfer you to the airport for your flight to Budapest.
On arrival in Budapest you will be met at the airport and transferred to the cruise ship. Passengers are welcome to board our ship at 6:00 p.m. After comfortably settling into your cabins, we will introduce our crew at a welcome cocktail before dinner.
In the evening you will enjoy traditional entertainment in Budapest. Transfer by coach in the company of your guides to a theatre downtown for a traditional Hungarian show. This one-and-a-half-hour show will take you across all the regions of Hungary through its folklore and Gypsy dance and music. After this show, the traditions and folklore of this beautiful country will no longer hold any secrets! Return on board by coach.
This morning we depart for a panoramic sightseeing tour of Budapest, once two distinct cities that united only in 1873. First, we will head for the hills of Buda by crossing the Elizabeth Bridge and we will go up to the Castle quarter, from where we will enjoy a fantastic panoramic view of the city. We will walk round the castle quarter and on to the Fisherman's Bastion, built in neo-Roman style in 1902 for the simple pleasure of offering a panoramic view over the city and the Danube. Behind the Bastion, we will find Matthias Church which notably was the venue for the coronation of Emperor Franz Joseph and his wife "Sissi". Our coach will then take us down to the plains of Pest. There, we will visit Heroes' Square whose central monument depicting Prince Arpad and the chieftains of seven Magyar tribes was built for the millennium of Hungary. We will pass by the famous Szechenyi thermal baths, the zoo - a true piece of architecture - Vajdahunyad Castle and more. We will walk through the famous Andrassy Avenue and pass by St. Stephen's Basilica whose construction began in 1851 and was only completed in 1905. We will walk along the river and see the famous Parliament building overlooking the Danube with its white silhouette in the Byzantine and neo-Gothic styles. Return on board.
The afternoon will be spent cruising to Bratislava.
On arrival in Bratislava we depart for a guided tour of the city. Bratislava, before becoming the capital of independent Slovakia in 1993 was first the capital of Hungary from 1536 to 1784 under the name of Presburg. It then belonged to Czechoslovakia before becoming the capital of the "Slovak Socialist Republic" as part of Czechoslovakia between 1969 and 1992.
Along with your guides, you will begin the visit with a panoramic tour of the city which will take you to Bratislava Castle (outsides), which dates from 1811, after the previous castle burned down, and from where you will enjoy a breathtaking view over the Danube and the city. The main historical monuments are in the Old Town and the coach will drop you off at its entrance to continue the visit on foot. You will enter through Michael's Gate, which is the only gate still surviving from the Middle-Ages. Then you will head for the central square surrounded by elegant buildings, some in Art Nouveau style, and dominated by the old Bratislava Town Hall. The tour continues with the Primate's Palace (outsides) completed in 1781 for Archbishop Jozef Bathyány.
As you stroll through the streets, you may come across some of the amusing statues that are dotted around the capital. After the guided tour, you will have some free time and will return to the boat on foot or by coach depending on sailing times.
Our ship will cruise to Vienna. On arrival discover Vienna by night with a panoramic coach tour. This two-thousand-year-old city is a true open-air museum. Vienna embodies Romanticism through its powerful architecture and numerous monuments. We will take the famous Ring which encircles historic Vienna, on the right bank of the Danube. Our coach will go past a multitude of buildings that were erected under the old Austro-Hungarian monarchy: The Opera, the City Hall, the Hofburg and many official buildings. We will stop at Schwarzenbergplatz with a monument in honor of Johann Strauss. Then, a walk around Albertina quarter will allow us to admire Hofburg Palace, the winter residence of the Habsburgs which today houses the Sisi Museum, as well as the Augustinian Church where Franz Joseph and Sisi's wedding was conducted. Return to the boat by coach.
This morning we visit Schönbrunn Palace, former summer residence of the imperial family, and tour of part of Vienna. You will begin the tour by taking the famous Ring to reach Schoenbrunn Palace. The "Ring" was one of the personal projects of Emperor Franz Joseph. In 1857, he decided to take down the ramparts that enclosed the city centre and had this boulevard built lined with fine buildings. Along the Ring you will admire this architectural showcase of the old Austro-Hungarian monarchy, including: The State Opera; the Hofburg Palace; the Natural History Museum; the City Hall; the Burgtheater and more.
When you arrive at Schoenbrunn Palace, you will be guided through the numerous rooms of the Hapsburgs' summer residence, which bear witness to the splendor of the Court at the time of Maria Theresa. You will also have some time to wander through the Palace gardens.
You will then return to the coach, which will take you to the city centre to enjoy some free time in the area around St Stephen's Cathedral.
This afternoon, we tour the Hofburg Palace, an imperial march through history, art, and luxury.
We depart by coach with your local guide to discover the Hofburg, which is also known for having been for 600 years the "Winter Residency" of the Habsburgs. Over the course of their reign, they turned this small 13th century fortress into a colossal and beautiful palace. The different buildings today mostly house museums and the gardens, dotted with monuments, have become the Volksgarten and the Burggarten.
We will climb up the Emperor's Staircase to reach the Sisi Museum which extends over six rooms that have been equipped to solely centre on Elisabeth's private life. Here numerous personal items that once belonged to Elisabeth are used to help illustrate the true personality of the frequently misunderstood Empress. The sensitively designed exhibits are inspired by the monarch's poetry and illustrate how the once light-hearted young girl, Sisi, became a restless, unapproachable, and melancholic woman. The more than 300 items on display in the museum include parasols, boxes and gloves which once belonged to Elisabeth, along with a reconstruction of the evening dress worn by 16 year old Sisi in 1854 before she left her home in Munich, and a replica of a section of her imperial railway carriage.
We will then move on to Imperial Apartments and access the 19 official and private rooms that once belonged to Franz Joseph and Elisabeth. The Imperial Apartments reflect the monarchic splendour. You will get to see the Emperor's Audience Chamber, his Conference Room, and his bedroom before peering through Elizabeth's apartments with her salons, lavatory and bathroom and her dressing and exercise room where Elizabeth spent most of her time.
Return to the boat.
Tonight you will enjoy a concert of Viennese music. Departure by coach in the company of our host/hostess towards Vienna's Kursalon where the concert will take place. Famous waltz melodies will take you back to the era of Franz Joseph and Sisi. The first half of the concert will be devoted to Mozart compositions, and the second half to Strauss. The orchestra consists of eight to thirteen musicians, two singers and two dancers who will all make sure you have a good time. During intermission, a free drink will be served (orange juice or sparkling Austrian wine). Return on board by coach.
We will begin to cruise during the night.
Today we will cruise along the most beautiful section of the Wachau Valley before arriving in Melk. On arrival we visit Dürnstein, the fortified village where Richard the Lionheart was once held prisoner. You will drive through the Austrian Wachau dotted with charming villages and ruins of medieval castles all the way to Dürnstein. This town is well-known for its castle where legend has it that Richard the Lionheart was held prisoner by Duke Leopold IV after their falling out during the third crusade and later rescued by his faithful confident, Blondel.
You will have some free time in the village to taste the Austrian wine or the local specialty, apricot liqueur. You will be able to stroll through the streets of this medieval town and visit the Baroque abbey
In the afternoon, we visit the Melk Abbey. Originally a Baroque-style palace built between 1702 and 1736, it is now a Benedictine monastery that hosts a prestigious coed school with more than 900 students. We will meet up with our guides in the inner courtyard to start our visit. The Abbey overlooking the Danube was first built as the Babenberg's fortified castle. It was founded in the 11th century and the current buildings of the Benedictine abbey date from the Baroque era and were designed by architect Jakob Prandtauer.
Melk Abbey now houses a museum in which you will discover several rooms that have been enhanced thanks to architecture, sound, and light as well as the use of various types of media. Computer animations will tell you a story about the construction of the edifices. You will also visit the marble hall, the world-famous library, and the bedchambers where several illustrious visitors have slept. Return on board by coach.
In the evening, we will begin to cruise to Passau. Tonight, is our gala evening.
DAY 13
Enjoy one last buffet breakfast on board before disembarking at 9:00 a.m. End of our services.
***Important Note***
For operational reasons and passenger safety, Tweet World Travel and its suppliers reserve the right to change, vary, modify or cancel any itinerary or arrangement in relation to the tour/cruise as considered necessary.

All of our cruises/excursion require a reasonable level of fitness. Every traveller on our cruises is required the ability to walk around sights on uneven surfaces in both urban and rural / mountainous areas unaided. You will be getting on and off cruises, coaches and boats, walking around the sights and climbing some steps.
Please read our cruise itinerary carefully for outline of activities to help you select the right holiday for you.
Important notes:
• All persons must be fit and physically able to partake unaided in their chosen activities/packages/tours /cruise etc. as outlined in the itinerary.
• All parties acknowledge the physical demands and hazards involved in the tour or cruise they will be undertaking and have chosen to participate at their own risk.
• Meals onboard are a cultural culinary experience: Continental breakfast buffets with a rich menu are offered daily, while lunch and dinner are set menus.
• Gala evening: The gala evening is a long-awaited tradition in the world of cruising. This is the night we like to dress up, although no dress code is imposed. The crew all in their dress uniform, are presented to the passengers who are invited have a pre-dinner drink with the captain in the company of the purser, and the head chef.
Note: It is your responsibility to notify us of any dietary requests/requirements. We will do our best to meet your request/requirements, however, cannot guarantee that it can always be accommodated.
• Before dinner, games and quizzes are hosted by our entertainers in the lounge bar
• On the sun deck, where you can stroll alone, be with family or friends or sit comfortably in the sun loungers, gymnastics sessions are organised in the morning whilst enjoying the magnificent views of the landscapes that pass by.
• The panoramic lounge bar, the library and the "piano bar"
• Depend on the destination, lectures on subjects related to the history and geography of the places visited, are offered in the lounge bar.
• Some evenings, the dance floor of the lounge bar comes to life with musical evenings, folk groups or singers
• Some cruises have variety evenings where the crew members reveal their hidden talents are also provided.
• Triple Share: Available upon request
• Bedding Configuration: Double or twin bedding (subject to availability).
• Adjoining / Interconnecting Rooms: Not Available
• Laundry service: Not Available
• Wi-Fi: All the cruise is equipped with free Wi-Fi available in all lounges / bars and receptions. For some destination it is available in the cabin.
After purchase, you are required to make a deposit or full payment for your order. Please note most of our deposit is non-refundable. Please check your booking and your invoice for the Terms and Conditions which apply specifically to your booking.
If you would like to cancel your booking, please refer to our cancellation terms.
Please note:
• Any special requests, preferences MUST be clearly stated in your Passenger Information Form
• Any change requested after submitting your Passenger Information Form cannot be guaranteed, is strictly subject to availability and will incur surcharges
Safety Net Protection enables passengers to amend their tour and/or river cruise 15 days prior to departure, to another tour/cruise to the same destination, departing in the same year (once only) without any applicable cancellation charges or penalties.
The new tour/cruise must be at the same cost or higher but cannot be at lower cost than the initial cruise/ tour booked. If the passenger chooses the higher cost option, then the additional difference amount must be paid. However, no modifications shall be accepted less than 15 days prior to departure.
Important notes:
• Safety Net Protection is payable immediately at the time of making the deposit payment. Once purchased, Safety Net Protection is not refundable
• Safety Net Protection does not apply for airfares or third-party fees and charges.
• Safety Net Protection allows for amendment ONLY, not cancellation.
• You will be responsible for all your personal belongings while on the tours. It is your responsibility to make sure your room is secure.
In general, tipping is widely accepted as a way to show your appreciation of good service but is not compulsory. Tipping is expected and often makes up a large part of people's wages.
• If travel on a river cruises and happy with the services provided by your crews and service onboard. Recommended tips - For the crew members on board the ship - $10US per day per passenger.
• If you are happy with services provided by your tour guides and drivers, a tip is appreciated. Recommended tips - For the guides and drivers - $6US per day per passenger.
Please note:
• You will be responsible for all your personal belongings while on the tours/cruises. It is your responsibility to make sure your room/cabin is secure.
• Tweet World Travel will not be liable for any loss or damage to your luggage or other personal belongings.
For your protection, we strongly recommend that you purchase comprehensive travel insurance for your travel arrangements (without limitation) that include coverage for medical expenses, loss of luggage, cruise, land content and airfare charges that may occur.
You need to provide us your Travel Insurance details upon booking, or at least before 30 days prior to your departure.
If you do not have travel insurance prior to your departure, we retain the rights to refuse boarding/joining our tours or cruises. We might refund / provide travel credits for you, less any unrecoverable fees including but not limited to admin fees, visas fees, other suppliers’ cancellation fees. We won’t be held liable for any costs associated with this matter.
FIRST-CLASS SERVICE
- Assistance from our onboard multi-lingual host/hostess
- Expert services of English-speaking local guides throughout your trip
- Airport Meet-and-Greet welcome service
- 24/7 local assistance and travel guidance
ACCOMMODATION
- Stay in excellent Premium ship docked in central location, with all meals included while onboard
- 7 nights on board PREMIUM ship MV La Belle de l'Adriatique
- 5 nights on board PREMIUM ship MS Symphonie
- Double-occupancy cabin with shower in bathroom
SIGHTSEEING
- Headsets are included for excursions
- Classic Shore Excursion package (Adriatic cruise)
- Bike tour on Vis Island (2.5 hrs)
- Guided tour of Dubrovnik (3.75 hrs)
- Guided tour of Mljet (3.3 hrs)
- Guided tour of Korcula (2.5 hrs)
- Sibenik and the Krka Falls (4 hrs)
- Guided tour of Trogir (3.3 hrs)
- Guided tour of Split (2 hrs)
- Guided tour of Hvar (2 hrs)
- Guided tour of Kotor 2 hrs)
- Classic Shore Excursion package (Danube river cruise)
- Traditional evening in Budapest (2 hrs)
- Tour of Budapest (4 hrs)
- Guided tour of Bratislava (3 hrs)
- Guided tour of Vienna by night (2 hrs)
- Guided tour of Vienna and Schoenbrunn Palace (4 hrs)
- Guided tour of the Hofburg, Residency of the Habsburgs and Sisi museum (3 hrs)
- Viennese Music concert (2.5 hrs)
- Transfer to Durnstein and tour of the village (3 hrs)
- Guided tour of the Melk Abbey (1.75 hrs)
- Budapest by bike (2 hrs)
- Hiking in Bratislava: The Little Carpathians (3 hrs)
FLIGHT
- International flight from Dubrovnik to Budapest with full service airlines
- Economy class
- Luggage allowance
TRANSPORTATION
- Arrival and departure airport transfers in private air-conditioned vehicles
- Transfer from airport in Dubrovnik to cruise ship
- Transfer from cruise ship to airport in Dubrovnik
- Transfer from Budapest airport to cruise ship
- Transfer from cruise ship to Passau airport
- All touring in air-conditioned vehicles
- Locally based professional drivers
TOUR GUIDE & TOUR LEADER
- Expert knowledge of local guides thorughout your trip
- English-speaking local tour guides who live and breathe the destination – they will bring your itinerary to life
MEALS & DRINKS
- Refined French Cuisine
- 2 x Welcome Cocktail
- 2 x Gala Dinner
- All meals onboard (from first evening to breakfast on the final day)
- 12 Breakfasts, 10 Lunches, 11 Dinners
- All drinks onboard (except for drinks from the special lists)
ENTERTAINMENT
- Entertainment onboard CroisiEurope cruise ships
OTHERS
- Travel assistance and repatriation insurance
- Free Wi-Fi in lounge and bar onboard cruise ship
- All port fees
Please note: this cruise doesn’t include the entry visa for the country it travels to. Make sure you have acquired a valid visa before travelling and joining the cruise. Check whether a single entry or multiple entry visa is required/ available.
When assisting with an international travel booking, we assume that all travellers in the booking have a valid Passport and Visas to enter to the country it travels to. Passports must be valid for the countries through which a ship or tour passes. It is the responsibility of each passenger to ensure the validity and conformity of their passport/Visas.
It is the customer’s responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such an event occurs, we won’t be liable and the travellers will be deemed as “no-show”. Please check our Terms & Conditions for penalty for “no-show”.
Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.
Important Note:
- All travellers must have a valid passport for international travel and most countries require at least 6 months validity from the date of return and some countries require a machine‐readable passport.
- Some countries require visas and re‐entry permits which meet the requirements of immigration and other government authorities.
- It is your sole responsibility if any fines, penalties, payments or expenditures incurred as a result of such documents not satisfying the requirements of those authorities.
Ship | Ship Category | Cabin type | Start date | End date | Price pp twin share (AUD) | Available Cabins | Special | Special | Status |
---|---|---|---|---|---|---|---|---|---|
MV LA BELLE DE L'ADRIATIQUE & MS SYMPHONIE |
Premium
|
Lower Cabin & Main Cabin | 16/09/2021 | 28/09/2021 | 7,464 | 3 | 9,912 | Book now | |
MV LA BELLE DE L'ADRIATIQUE & MS SYMPHONIE |
Premium
|
Main Cabin | 16/09/2021 | 28/09/2021 | 7,848 | 3 | 10,296 | Book now | |
MV LA BELLE DE L'ADRIATIQUE & MS SYMPHONIE |
Premium
|
Upper Cabin | 16/09/2021 | 28/09/2021 | 8,440 | 3 | 10,888 | Book now |














GENERAL TERMS & CONDITIONS
- DEFINITIONS
This Term & condition sets out how Tweet World Travel Pty. Ltd. (ACN 608 371 277) and its subsidiaries all their brands, including but not limited to Tweet World Travel, Tweet World Cruises, Worldwide River Cruises, Asia School Tours, Tweet World Tours; Asia Online Tours, Croisi Cruises (collectively referred to in this document as "Tweet World Travel”, "we" "our" or "us") in these booking terms and conditions shall mean Tweet World Travel. These terms and conditions apply to bookings you make with our consultants (in-store, on our websites, over phone or by email); with your own travel agents, as well as online bookings you make on our websites. Please make sure your travel agent or our consultant advise you of our terms and conditions.
Please read the following terms and conditions carefully. You must not make any bookings unless you understand and agree with the following terms and conditions.
- AGREEMENT BETWEEN USER AND TWEET WORLD TRAVEL
The services of Tweet World Travel are offered to you on the condition of your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the Tweet World Travel constitutes your agreement to all such terms, conditions, and notices.
- MODIFICATION OF THESE TERMS OF USE
Tweet World Travel reserves the right to change the terms, conditions, and notices under which the services of Tweet World Travel are offered, including but not limited to the charges associated with the use of the Tweet World, without notice.
- BOOKING TERMS & CONDITIONS
1. BOOKING
Passenger names must be provided exactly as per passport at the time of booking. Any spelling corrections made after a deposit is paid must be sent in writing and will incur additional fees, including any ticket/voucher re‐issue fees and any suppliers’ re-issue fees.
After a booking is made, customers / travel agents need to send a scan copy of the travellers/passengers’ passport together with a Passenger Information Form. If these required documents are not received within 3 working days, the respective booking will be void.
Tweet World Travel reserves the right to correct any errors in rates quoted/invoice or calculated, or any omissions made at any time during your booking. Any verbal quote given is an indication only of the final price and is subject to confirmation in writing. Even once payment has been paid in full but an error in price has been found, Tweet World Travel reserve the right to correct any error.
Tweet World Travel reserves the right to modify the price in case of exchange rate fluctuation while we provide a quote or make a booking for you. We continue to modify exchange rate even after your booking is made. The price is only guaranteed only when a booking is confirmed and a deposit is already paid.
Tweet World Travel’s online websites, including but not limited to its online B2B Agent Portal and its websites listed below, show live availability of its tour and cruises, and the price is updated daily according to the exchange rate. The price is only guaranteed only when a booking is confirmed, and a deposit is already paid.
Tweet World Travel’s websites include:
- https://b2b.tweetworldtravel.com.au/login
- https://www.tweetworldtravel.com.au
- https://www.tweettours.com
- https://www.tweetworldcruises.com.au
- https://asiaonlinetours.com.au
- https://www.asiaschooltour.com.au
- https://www.worldwiderivercruises.com.au
- https://www.croisicruises.com
Tweet World Travel acts as a co-ordinator and books your holidays with one or several Third-party providers (Airlines, Cruise Company, Transfers, Third-Party Providers). Once booked with Tweet World Travel to utilise Third Party Provider’ service, you also agree and are bound to their terms and conditions.
1.1 Deposit
- Worldwide River Cruises
- You will be required to pay deposit of 30% total price after booking is confirmed.
- Deposit due date is specified within your invoice / booking confirmation. If the deposit is not paid by the specified due date, your booking will be cancelled.
- If you cancel your cruise booking at any time, an amount of $450 per person from your deposit is non-refundable, or depends on each package's terms & conditions
Any booking valued at or less than $1,900 must be paid in full amount after booking is made. All airfares must be paid in full at the time of booking.
- Asia Tours
You will be required to pay deposit after booking confirmation:
- Private Tours or Group Tours is $500 Per Person
- Large Groups (more than 15 people) / School Tours is $700 Per Person
- Short packages, shore excursion, hotel etc. is $250 Per Person
Deposit due date is specified within your invoice / booking confirmation. If the deposit is not paid by the specified due date, your booking will be cancelled.
If you cancel your booking at any time, your deposit is non-refundable, or depends on each package's terms & conditions
Any booking valued at or less than $1,000 must be paid in full amount after booking confirmation. Some airfares or services must be paid in full at the time of booking.
c. Receipt of Deposit
By sending/paid a deposit the customers/ travel agents acknowledge that the terms and conditions are fully understood, and agree to be bound by the terms, conditions and responsibilities set forth.
The customers/travel agents also acknowledge and agree that:
- All persons are fit and physically able to partake unaided in their chosen activities/packages/tours /cruise etc. as outlined in the itinerary.
- All parties acknowledge the physical demands and hazards involved in the tour or cruise they will be undertaking and have chosen to participate at their own risk.
- It is your responsibility to notify us of any dietary requests/requirements. we will do our best to meet your request/requirements, however, cannot guarantee that it can always be accommodated.
- All parties understand that any medical or dietary information provided to us does NOT, under any circumstances, make Tweet World Travel liable if a particular condition exacerbates while on tour or cruise which might affect their ability to participate in any portion of the tour or cruise
- Our products DO NOT include Travel Insurance. We strongly recommend that you purchase travel insurance for your trip.
- You need to provide us your Travel Insurance details upon booking, or at least before 30 days prior to your departure. If you do not have travel insurance prior to your departure, we retain the rights to refuse boarding/joining our tours or cruises. We might refund/provide travel credits for you, less any unrecoverable fees including but not limited to admin fees, visas fees, other suppliers’ cancellation fees. We won’t be held liable for any costs associated with this matter.
1.2 Final balance
- Worldwide River Cruises
The final balance will be due 110 days before the departure date. If the outstanding payment is not received by the due date, your booking will automatically be cancelled. Then the cancellation rate will be applied. The cancellation terms are specified in your invoice/booking confirmation.
- Asia Tours
Outstanding balance depends on the type of service you are undertaking:
- For our tours/packages or other products, outstanding balance is due 65 days before departure. If the outstanding payment is not received by day 65, your booking will automatically be cancelled. The deposit is non-refundable.
- For large group tours and school tours, outstanding balance is due 90 days before departure. If the outstanding payment is not received by day 90, your booking will automatically be cancelled. The deposit is non-refundable.
2. PAYMENT
- All airfares must be paid in full at the time of booking confirmation
- Deposit will due immediately or as specified in your invoice/booking confirmation
- Final balance will be due before 65 days or 110 days before departure date, as specified in your invoice/booking confirmation
You can make a payment via Enett, Bank Transfer, Credit Card, Paypal
Credit Card Fee
The following Card Fees apply:
- Visa Credit Card - 1.8% fee and MasterCard Credit Card ‐ 1.76% fee applies.
- American Express (Amex) ‐ 2.8% fee applies.
- Paypal – 2.6%
- For late payment or urgent bookings, please notify us via email at payments@tweetworldtravel.com.au
3. LATE OR URGENT BOOKING
Any booking made within 110 days before departure will require payment in full immediately when the booking is confirmed.
Bookings made less than 60 days prior to departure will incur a late booking fee of $120 per person and must be paid along with the final payment at the time of booking.
4. AMENDMENTS FEES
After bookings are deposited, any amendment has to be requested in writing and incurs $99 fee per person, plus any additional costs and administrative expenses incurred in arranging the alteration.
Alterations will be made at our discretion and may not always be possible.
5. SAFETY NET PROTECTION
5.1 Safety Net Protection
- Safety Net Protection is not included in our tour/cruise packages. If you wish to purchase safety net protection, an additional fee of $95 per person will occur. This is only valid for one-time use (claim).
- Safety Net Protection enables passengers to amend their tour and/or river cruise 30 days prior to departure, to another tour/cruise on the same destination departing in the same year (once only) without incurring cancellation charges or penalties from Tweet World Travel. The new tour must be at the same cost or higher, but cannot be at lower cost than the initial tour booked. If the passengers choose the higher cost option, then the additional difference amount must be paid. However, no modifications shall be accepted less than 30 days prior to departure.
- Safety Net Protection is payable immediately at the time of making deposit payment. Once purchased, Safety Net Protection is not refundable
- Safety Net Protection does not apply for airfares, or third-party fees and charges.
- Safety Net Protection allows for amendment ONLY, not cancellation.
6. TRAVEL VOUCHER
Travel voucher will be issued and sent to customers/travel agents from 15 -30 days prior to departure. Make sure the travellers have obtained our travel voucher before travelling.
If the traveller travel without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact us or your travel agents to obtain all necessary travel documents. If our services are booked by the travel agents, it is the travel agents’ responsibility to collect travel vouchers and any necessary documents and provide that to the travellers.
Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking/your customers’ booking. If there is any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embark our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.
It is the customers/travel agents’ responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occur, we won’t be liable and the travellers will be deem as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.
Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.
- CANCELLATION
Please check with your travel agents / our consultant before cancelling or amending a Travel Product. In certain circumstances, some Cruise Company, Airlines or Third-Party Travel Provider may charge cancellation fees up to 100% of the Travel Product’s prices as per their terms and conditions.
Tweet World Travel acts as a co-ordinator and book your holidays with one or several Third-party providers, and you are subjected to their terms and conditions specified.
For a specific tour / cruise package, a separate cancellation policy might be set out and applied to your booking.
Please see the below for our general cancellation policy.
1. WORLDWIDE RIVER CRUISES
1.1 Cancellation by customer
1.1.1 For Tweet World Travel’s Charter ship or Allotment with other Cruiseline
Before the travel date, the following fees will be applied:
- Cancel at any time: $700 per person is non-refundable
- From 110 days to 91 days before departure: 45% of total price
- Between 91 and 61 days prior to departure: 55% of total price
- Between 61 and 45 days prior to departure: 65% of total price
- Between 45 and 35 days prior to departure: $75% of total price
- Within 35 days prior to departure: 100% of total price
- Any 'no show' – 100%
After the trip has commenced, we are unable to refund any amount for unused services due to your unwillingness, early departure, late arrival, or missed days on cruise.
If your cruise package includes international/domestic flights the airlines cancellation policies will be apply.
1.1.2 CroisiEurope River Cruise
The below terms apply to any respective CroisiEurope booking. These terms may be changed according to CroisiEurope’s terms without notice.
A. Costs of cancelling CroisiEurope River cruises & Coastal cruises:
- More than 63 days before the date of departure: $450 per person
- From 63 to 54 days: 40% of the total amount of the package
- From 53 to 33 days: 50% of the total amount of the package
- From 32 to 23 days: 60% of the total amount of the package
- From 22 to 5 days: 75% of the total amount of the package
- 48 hours from the departure: 100% of the total amount of the package
B. Costs of cancelling CroisiEurope - “Nouvel An” and “Carnaval de Venise” river cruises:
- More than 63 days before the date of departure: $450 per person
- From 63 to 54 days: 40% of the total amount of the package
- From 53 to 33 days: 50% of the total amount of the package
- From 32 to 23 days: 75% of the total amount of the package
- From 22 days from the departure: 100% of the total amount of the package
C. Costs of cancelling cruises on the Mekong, Volga and in Southern Africa:
- More than 93 days before the date of departure: $450 per person
- From 93 to 64 days: 35% of the total amount of the package
- From 63 to 34 days: 50% of the total amount of the package
- From 33 to 23 days: 70% of the total amount of the package
- From 22 to 7 days: 80% of the total amount of the package
- From 6 days from the departure: 100% of the total amount of the package
1.2 Cancellation by Tweet World Travel
For group set departure, if the minimum number of the group is not reached, we reserve the right to cancel or vary the cruise 110 days prior to departure. If this event occurs, an alternative guaranteed travel date will be offered. Should these options not be acceptable by you, Tweet World Travel will offer travel credits to be used up to 24 months less visa cost, fuel surcharge and any other cancellation fees levied by airlines and other third parties.
If a booking is cancelled or varied prior to departure due to unforeseeable circumstances such as, but not restricted to, severe weather conditions or force majeure, Tweet World Travel will either change your travel arrangements as reasonably practicable to ensure your safety and invoice you for any additional costs. Tweet World Travel will offer credits to any unused part of your holiday package for future travel up to 24 months.
During your cruise, in the event of strike, bad weather, or force majeure conditions endangering the operation of the vessel safely or extraordinary circumstances, Tweet World Travel may at all times and without notice, advance or delay a departure or a stopover or, if need be, change ports of call, and may not be held responsible in the event of cancellation, earlier or later departure or arrival, modification or substitution. Tweet World Travel will offer credits to any unused part of your holiday package for future travel up to 24 months. Tweet World Travel will not be liable to any additional associated costs incurred to the travellers whatsoever.
Force majeure events are beyond our control, including but not limited to war, civil disobedience, terrorism, insurrection, accident, explosion, sickness, epidemic, pandemic, fire, floods, severe weather, acts of God, acts of Government, alteration or cancellation of scheduled air services, accidents to or failure of machinery or equipment or industrial action.
1.3 Cancellation by Cruise Company or Third-Party Provider
Tweet World Travel acts as a coordinator and books your holiday with Third Party Travel Providers (Cruise company, airlines, local supplier, transfer service etc.) and is subjected to their particular terms and conditions.
If the Cruise Company, Airlines, Local Supplier or Third Party Travel Provider changes any part of your booking for reasons beyond its control, for example, if a Cruise Company or Third Party Travel Provider changes its schedules, overbooks, or if there are any changes in applicable surcharges, fees or taxes, we will use our reasonable endeavours to notify you.
If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product. Depending on each particular suppliers’ policies and terms & conditions, it may results in a monetary refund to you or travel credits to use in the future. The refund/credits will less any fees charged by us under our terms and conditions, and by the Cruise Company, airlines, local suppliers or Third party travel provider’s terms and conditions that you agreed with.
Our fee may cost up to 10% of the total price that you have paid for your Travel Product to Cruise Company, Airlines, or Third Party Travel Provider.
Please check with your travel agents/ our consultant before cancelling or amending a Travel Product in these circumstances as some Cruise Company, Airlines, Local Suppliers or Third Party Travel Providers may charge cancellation fees up to 100% of the Travel Product’s prices as per their terms and conditions.
2. ASIA TOURS
2.1 Cancellation by customer
Before the travel date the following fees will be apply:
Tours/ Packages |
Large Group Tours & School Tours (More than 15 people) |
65 days or more before departure – loss of deposit |
90 days or more before departure – loss of deposit |
64‐40 days before departure – 55% |
89‐79 days before departure – 65% |
39‐31 days before departure – 75% |
78‐61 days before departure – 85% |
Within 30 days of departure – 100% |
Within 60 days of departure – 100% |
Any 'no show' – 100% |
Any 'no show' – 100% |
After the trip has commenced, we are unable to refund any amount for unused services due to your unwillingness, early departure, late arrival, or missed days on tours.
If your tour/package includes international/domestic flights the airlines cancellation policies will be applied.
2.2 Cancellation by Tweet World Travel
For group set departure, if the minimum number of the group is not reached, we reserve the right to cancel or vary the tour 110 days prior to departure. If this event occurs, an alternative guaranteed travel date will be offered. Should these options not be acceptable by you, Tweet World Travel will offer travel credits to be used up to 24 months less visa cost, fuel surcharge and any other cancellation fees levied by airlines and other third parties.
If a booking is cancelled or varied prior to departure due to unforeseeable circumstances such as, but not restricted to, severe weather conditions or force majeure, Tweet World Travel will either change your travel arrangements as reasonably practicable to ensure your safety and invoice you for any additional costs. Tweet World Travel will offer credits to any unused part of your holiday package for future travel up to 24 months.
Force majeure events are beyond our control, including but not limited to war, civil disobedience, terrorism, insurrection, accident, explosion, sickness, epidemic, pandemic, fire, floods, severe weather, acts of God, acts of Government, alteration or cancellation of scheduled air services, accidents to or failure of machinery or equipment or industrial action.
During your tour, in the event of strike, bad weather, or force majeure conditions endangering the operation of the tour safely or extraordinary circumstances, Tweet World Travel may at all times and without notice, advance or delay a departure or a stopover or, if need be, change destinations, and may not be held responsible in the event of cancellation, earlier or later departure or arrival, modification or substitution. Tweet World Travel will offer credits to any unused part of your holiday package for future travel up to 24 months. Tweet World Travel will not be liable to any additional associated costs incurred to the travellers whatsoever.
2.3 Cancellation by Local Supplier or Third Party Travel Provider
Tweet World Travel acts as a coordinator and book your holiday with Third Party Travel Providers (Cruise company, airlines, local supplier, transfer service etc.) and is subjected to their particular terms and conditions.
If the Cruise Company, Airlines, Local Supplier or Third Party Travel Provider changes any part of your booking for reasons beyond its control, for example, if a Cruise Company or Third Party Travel Provider changes its schedules, overbooks, or if there are any changes in applicable surcharges, fees or taxes, we will use our reasonable endeavours to notify you.
If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product. Depending on each particular suppliers’ policies and terms & conditions, it may result in a monetary refund to you or travel credits to use in the future. The refund/credits will less any fees charged by us under our terms and conditions, and by the Cruise Company, airlines, local suppliers or Third party travel provider’s terms and conditions that you agreed with.
Our fee may cost up to 10% of the total price that you have paid for your Travel Product to Cruise Company, Airlines, or Third Party Travel Provider.
Please check with your travel agents/ our consultant before cancelling or amending a Travel Product in these circumstances as some Cruise Company, Airlines, Local Suppliers or Third Party Travel Providers may charge cancellation fees up to 100% of the Travel Product’s prices as per their terms and conditions.
- RESPONSIBILITY
Tweet World Travel only acts as an agent for the Suppliers, and sell various travel related products as agent on behalf of, numerous transports, accommodation and other service providers, such as airlines, coach, rail and cruise line operators, as well as all other wholesalers.
Tweet World Travel acts as a co-ordinator for all persons taking these tours in the making of all arrangements for transportation, cruising, touring, sightseeing and hotel accommodation. Our obligation to you is to make travel bookings as your agent on your behalf and to arrange relevant contracts between you and travel service providers. All bookings are subject to the terms and conditions and limitations of liability imposed by each Supplier. It is important for you to obtain and read the applicable Supplier’s terms and conditions as they may limit or exclude their liability to you.
Tweet World Travel does not own, manage, control or operate any transportation vehicle, any hotel or restaurant or any other supplier of services. All receipts, vouchers and tickets are issued subject to the terms and conditions specified by the Supplier and all services are subject to the laws of the country where the services are provided.
Tweet World Travel has no control over, or liability for, the services provided by third parties. We do not control the manner of the Suppliers. We disclaim and will be exempt from liability for anything to do with the supply of such Products.
All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these service providers. Your legal rights in connection with the provision of travel services are against the specific provider and, except to the extent a problem is caused by fault on our part, are not against us. Specifically, if for any reason any travel service provider is unable to provide the services for which you have contracted; your rights are against that provider and not against us.
- LIABILITIES
Tweet World Travel (herewith called the Company) acts as a co-ordinator for all persons taking these tours in the making of all arrangements for transportation, cruising, touring, sightseeing and hotel accommodation. The Company does not own, manage, control or operate any transportation vehicle, any hotel or restaurant, any ship or any other supplier of services. All vouchers and tickets issued are subjected to the terms and conditions specified by the supplier and all services are subjected to the laws of the country where the services are provided.
Unforeseeable circumstances such as force majeure, adverse weather, flight rescheduling, hotel overbooking and faults with transportation or road conditions may also have an effect on the tour itinerary after the commencement date. Any decision made in respect of cruise/tour services by independent suppliers, cruiseline operators or airlines to re-route or amend the itinerary due to any of the above or similar circumstances is at the discretion of the cruise/tour service provider. Tweet World Travel shall not be liable for any claim whatsoever arising from such events. We strongly urge all customers to undertake a high level of personal responsibility in order to ensure that possessions, equipment and personal documents are closely monitored and protected at all times. We also strongly advise all customers to purchase appropriate travel insurance to protect you from financial loss and personal injuries in the event of an emergency.
You acknowledge and agree that there are inherent risks involved in participating in the cruise/tour and other activities, including without limitation of possible contact with native flora/fauna, local residents, unforeseen events (force majeure) and travel in remote locations.
By making a booking, you agree to accept all risks associated with the cruise/tour and other activities. You agree to unconditionally release us from all liability, including without limitation in contract and in tort, for any cause or action, including any injury, damage, loss, cost, delay, additional expense or inconvenience caused directly or indirectly as a result of the inherent risks associated with the tour, or any force majeure events or other events which are beyond our control, including but not limited to war, civil disobedience, terrorism, insurrection, accident, explosion, sickness, epidemic, pandemic, fire, floods, severe weather, acts of God, acts of Government, alteration or cancellation of scheduled air services, accidents to or failure of machinery or equipment or industrial action.
If we or our service providers are affected in any way by a force majeure event, we may in our discretion vary or cancel any itinerary or arrangement in relation to the tour as we consider necessary, without incurring any liability to you.
Each service provider is responsible for the part of the cruise/tour and activities it conducts. Service providers are not our agents or employees and are not under our direct control. We therefore do not warrant the performance of any service provider. We do not accept, and you release us from, all liability for any injury, loss, damage, costs or expenses, including without limitation any property damage or personal injury, that you may suffer which arises out of any act or omission of a service provider or operator who provides services in connection with your tour. Any claim that you may have in relation to a service provider should be raised directly with that service provider.
You are responsible for any injury, loss, damage, costs or expenses arising through your own fault. You agree to indemnify us against all actions, proceedings, claims, demands, expenses and costs (including legal costs on a full indemnity basis and whether incurred by or awarded against us) as a result of, or arising in relation to, whether directly or indirectly, your participation in the tour or any act or omission by you in relation to the tour.
To the extent permitted by law, we do not accept any liability in contract, or otherwise for any injury, damage, loss (including consequential loss), delay, additional expenses or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over which we have no direct control. We do not accept any liability for any loss (including consequential loss or any associated costs) caused in case a third party provider becomes insolvent and goes out of business. Any payment already made to the third party provider in such case might be unrecoverable, and no refund will be made.
Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law). This liability clause is subject to your rights under the Australian Consumer Law and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth).
- AGENT RESPONSIBILITIES
It is the travel agents’ responsibility to ensure that all invoice, itinerary details and documentation issued by Tweet World Travel are received and correct and that the customer is aware of amendment and cancellation conditions and other clauses in these Booking Terms & Conditions. Travel agents are also responsible to pass on Tweet World Travel’s Terms & Conditions by the time clients make the booking.
After a booking is made, travel agents need to send a scan copy of the travellers/passengers’ passport together with a Passenger Information Form. If these required documents are not received within 3 working days, the respective booking will be void.
Travel voucher will be issued and sent to travel agents from 15 -30 days prior to departure. Make sure the travellers have obtained our travel voucher before travelling.
If the traveller travels without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact us or your travel agents to obtain all necessary travel documents. It is the travel agents’ responsibility to collect our travel vouchers and any necessary documents and provide that to the travellers.
Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking/your customers’ booking. If there are any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embarks our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.
It is the travel agents’ responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.
Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.
- CLIENT RESPONSIBILITIES
If your domestic and international flights are not arranged by Tweet World Travel, it is your responsibility to advise us your departure and arrival time, or any changes or delays you might encounter.
If you do not notify us in a timely manner, your arranged Airport Transfer Service is not responsible for any missed pick up in those circumstances. If you arrive on a delayed flight and miss your allocated pick up, you will need to make alternative arrangements at your own expense.
If no notification is received from you or your agent, your arranged Airport Transfer Service will pick you up as scheduled and attempt to wait for your scheduled arrival up to 2 hours. If your delay is longer than this waiting period you will have to make alternative arrangements at your own expense.
If you book our services through a travel agent, make sure you collect your travel voucher and any other necessary documentations included (e.g. visa) 7 day prior to departure. You are responsible to check all details and documents are correct for your booking.
It is the customers’ responsibility to ensure that all invoice, itinerary details and documentation issued by Tweet World Travel are received and correct and that the customer is aware of amendment and cancellation conditions and other clauses in these Booking Terms & Conditions. You acknowledge that you fully understand and agree to Tweet World Travel’s Terms & Conditions by the time of booking.
After a booking is made, customers need to send a scanned copy of the travellers/passengers’ passport together with a Passenger Information Form. If these required documents are not received within 3 working days, the respective booking will be void.
Travel voucher will be issued and sent to the customers from 15 -30 days prior to departure. Make sure all travellers have obtained our travel voucher before travelling.
If the traveller travels without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact to obtain all necessary travel documents.
Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking. If there is any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embarks our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.
It is the customer’s responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.
Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.
- PASSPORTS & VISAS
All travellers must have a valid passport for international travel and most countries require at least 6 months validity from the date of return and some countries require a machine-readable passport. When assisting with an international travel booking, we will assume that all travellers on the booking have a valid Australian passport. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. It is your sole responsibility if any fines, penalties, payments or expenditures incurred as a result of such documents not satisfying the requirements of those authorities.
If your visas are included in our package and we act on your behalf to apply for the visas, all necessary documents relating to your visa application will have to be provided to us at least 30 days before your departure. If you fail to provide the necessary documents before 30 days prior to your departure, we will not be held liable for your visa application. And the visa fee included in our package is not refundable in any circumstances.
If you still require us to assist with visa application in less than 30 days before your departure date, an additional fee will be required for urgent visa processing.
It is the customer’s/travel agent’s responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.
Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.
- HEALTH
Please ensure that you are aware of any health requirements and recommended precautions relevant to your travel, and ensure that you carry all necessary vaccination documentation. In some cases, failure to present required vaccination documentation may deny your entry into a country. We recommend that you consult with your local doctor or health specialist before commencing your travel. General health advice for the destination you wish to visit is also available from the Department of Foreign Affairs and Trade.
The customers/travel agents also acknowledge and agree that:
- All persons are fit and physically able to partake unaided in their chosen activities/packages/tours /cruise etc. as outlined in the itinerary.
- All parties acknowledge the physical demands and hazards involved in the tour or cruise they will be undertaking and have chosen to participate at their own risk.
- It is your responsibility to notify us of any dietary requests/requirements. we will do our best to meet your request/requirements, however, cannot guarantee that it can always be accommodated.
- All parties understand that any medical or dietary information provided to us does NOT, under any circumstances, make Tweet World Travel liable if a particular condition exacerbates while on tour or cruise which might affect their ability to participate in any portion of the tour or cruise
- Our products DO NOT include Travel Insurance. We strongly recommend that you purchase travel insurance for your trip.
- You need to provide us your Travel Insurance details upon booking, or at least before 30 days prior to your departure. If you do not have travel insurance prior to your departure, we retain the rights to refuse boarding/joining our tours or cruises. We might refund / provide travel credits for you, less any unrecoverable fees including but not limited to admin fees, visas fees, other suppliers’ cancellation fees. We won’t be held liable for any costs associated with this matter.
- TRAVEL INSURANCE
Our products DO NOT include Travel Insurance. Travel insurance is not included in our tours, cruises, day tours, private tours, group tours, transfers, and any of our packages.
For your protection, we strongly recommend that you purchase comprehensive travel insurance for your travel arrangements (without limitation) that include coverage for medical expenses, loss of luggage, cruise, land content and airfare charges that may occur. We are an authorised representative of CoverMore Travel Insurance Services.
We can provide you with general information about the travel insurance options available to you. If you decline travel insurance, you will be required to sign an indemnity statement/disclaimer.
You need to provide us your Travel Insurance details upon booking, or at least before 30 days prior to your departure. If you do not have travel insurance prior to your departure, we retain the rights to refuse boarding/joining our tours or cruises. We might refund / provide travel credits for you, less any unrecoverable fees including but not limited to admin fees, visas fees, other suppliers’ cancellation fees. We won’t be held liable for any costs associated with this matter.
- TRAVEL DOCUMENTS
Travel documents include, but are not limited to, airline tickets, visas, hotel vouchers, tour vouchers or any other document used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions including (without limitation being non-refundable, no-date changeable and subject to cancellation and/or amendment fees.
Travel documents cannot be transferred to another person to use. All airline tickets must be issued in the name of the passport/photo identify holder. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings.
Travel voucher will be issued and sent to customers/travel agents from 15 -30 days prior to departure. Make sure the travellers have obtained our travel voucher before travelling.
If the travellers travel without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact us or your travel agents to obtain all necessary travel documents. If our services are booked by the travel agents, it is the travel agents’ responsibility to collect travel vouchers and any necessary documents and provide that to the travellers.
Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking/your customers’ booking. If there is any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embarks our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.
It is the customers/travel agents’ responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.
- PUBLICITY
When you book with Tweet World Travel, you agree that we may use images of you taken during the trip and any comments made in writing or in video by you regarding the trip, without recourse to you and without compensation to you, for publicity and promotion purposes only through whatever medium we choose.
If you do not want your images to be displayed, you have to advise us in writing at the time of booking, or when you collect your travel documents.
- PRIVACY
Tweet World Travel collects information about you (including health information where necessary) to process your travel arrangements, facilitate your participation in loyalty programs and conduct marketing activities and market research. If the information is not provided, we may not be able to make travel arrangements for you. We may disclose your personal information to our related companies, carriers, travel service providers, organisations which provide services to you.
For our full Privacy Policy, see link: https://b2b.tweetworldtravel.com.au/privacy-policy
- GOVERNING LAWS
If any dispute arises between you and Tweet World Travel, the laws of Australia will apply.
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A LA CARTE
13-day Pearl of the Adriatic and secrets of the Danube River Cruise
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Email Itinerary

Cabin Type | |
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No. of Room | |
Start date | |
End date |
Price | Quantity | Total(AUD ) | |
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Twin Share | |||
Single Sup. | |||
Child | |||
Excursion | |||
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Please select the payment option/amount below:
A deposit of AUD is required to confirm this booking. The remaining balance will be charged 110 days before departure.
For any departures within full payment is required.
Please make payments to the below Commonwealth Bank Account
Account Name:Tweet World Travel
BSB: 065-145
Account No.: 10458191
International Bank Transfer SWIFT Code: CTBAAU2S
Please advise payment to: payments@tweetworldtravel.com.au
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Note
Thank you!
Thank you for choosing Tweet World Travel. Your booking request reference is:
We have received your booking request and it is being processed by our operation team. We will be in touch with you shortly about your booking request.
For further enquiries, please contact our Head Office via email contact@tweetworldtravel.com.au or call us on 1300 739 652
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