
17-day luxury cruise and train journey through the heart of Portugal and Spain
PORTO - REGUA - VEGA DE TERRON - BARCA D'ALVA - SALAMANCA - BARCA D'ALVA - FERRADOSA - PINHAO – PORTO- SEVILLE- CÓRDOBA- TOLEDO- LEÓN AND ÁVILA- GALICIA- SANTIAGO DE COMPOSTELA- RÍAS BAIXAS- SANTIAGO
Be carried away by the charm of Portugal and Spain as you travel in luxury by cruise ship. Explore Porto, a lively and fascinating city where you can taste its famous wine, and the fascinating town of Guimarães, the beating heart of Portugal with a remarkable history that gives it today all its charm. Journey through the unique landscapes of the Douro and discover the cities of Lamego, Salamanca or Vila Real with their rich cultural heritage.
Board your luxury train and travel in style as you venture deep into the heart of Spain on one of Europe's most luxurious trains, the Al Andalús. Lose yourself in its romance, passion, and history. Spain is one of the world’s most fascinating European countries—a melting pot of cultures, where the influences of Phoenicians, Romans, Arabs, and many other peoples have created a unique cultural landscape. This incredible and unique train journey takes you to some of the most beautiful cities in Spain: Seville, Córdoba, Toledo, Ávila, León, and Santiago de Compostela. This exclusive cruise and rail package will leave you with memories to last a lifetime!
Trip code : TWTPPHTR21
Duration : 17 days
Destination : Portugal & Spain
Travel Dates :2021
HIGHLIGHTS:
- Discover the picturesque scenery of vineyards and countryside along the riverside
- Immerse yourself in the heritage, flavours, dances, and traditional songs of this fascinating region
- Enjoy the Fado, flamenco, and traditional evenings on board
- Unique train journey of 1,250 kilometers by rail through Spain from the South to North
- Explore 4 Spanish regions in just one trip: Andalusia, Castile–La Mancha, Castile–León, and Galicia
- Discover 6 UNESCO World Heritage Sites: Aranjuez, Ávila, Córdoba, Toledo, Santiago de Compostela, and Seville
- Culinary specialties and fine wines throughout your journey
- Wine tasting in a bodega in the wine region Ribeira Sacra
- Enjoy a boat ride through the Spanish fjord coast in national park Islas Atlánticas and in the Sil Canyon
On arrival in Porto you will be welcomed at the airport and transferred to the cruise ship.
Passengers are welcome to board our ship at 5:00 p.m. After comfortably settling into your cabins, we will introduce our crew at a welcome cocktail.
Tonight, we depart for a unique opportunity to admire the city of Porto by night during a panoramic tour by bus. You will love the old, preserved districts of this city of immense character, classed as a World Heritage Site by UNESCO. Porto is not only a city rich in vestiges from a glorious past, but also the young-spirited, warm capital city of a region marked by its winemaking as well as its closeness to the ocean. During the tour of the historic centre, your guide will schedule a stop at the Sao Bento railway station to look at its magnificent azulejos. Return on board by coach.
This morning we depart by coach from the Villa Nova de Gaia Quay, facing Porto from across the Douro river and the famous Dom Luis I Bridge, built between 1881 and 1886 by French engineer Theophile Seyrig, one of Gustave Eiffel's pupils.
Porto, the second largest city in Portugal, stands out from the steep banks of the Douro river with its mixture of grey facades and red tiles interspersed with unusual architectural masterpieces.
Its historical centre was listed as a World Heritage Site by UNESCO in 1996. We will discover The Palácio da Bolsa (Stock Exchange Building), built in 1834 by the city's Commercial Association. It has remained their headquarters to this day. After climbing up the beautiful granite and marble stairway, we will visit the former Tribunal Room, the Golden Room, and the Arab Room, decorated in the exotic Moorish Revival style. Afterwards, we will visit the Igreja de São Francisco (Church of Saint Francis), also known as the "Golden Church”. It was originally a modest convent founded by Franciscan monks in the 12th century, before being further altered by prominent Porto families in the 15th and 16th centuries. They were responsible for the Baroque style interior which mingles with the large, elaborate rose window in Gothic style on the main façade in a fascinating mixture of styles reflecting the various eras it went through.
We will cross the Dom Luis I Bridge again back to Villa Nova de Gaia for the visit of a wine cellar. Porto's pride notably stems from its famous wine known the world over, which you will get to taste. We will return on board by coach.
The afternoon is free to do as you please, or you can ask to be dropped off to the city centre via rabelo boat. We will return on board for dinner and an evening of Fado entertainment.
This morning we depart by coach from Porto for Guimarães. With our guide, we will begin the tour of this university town on foot to discover its historical treasures. We will get the chance to discover the Nossa Senhora de Oliveira Church (outdoors), the most important religious building in the city. The medieval heart of Guimarães is a labyrinth of lanes and picturesque plazas framed by 14th-century buildings. We will continue to the Palace of the Dukes of Braganza, a medieval estate and former residence of the first Dukes of Braganza with striking architecture.
At the end of our visit, we will return on board in Porto
The afternoon will be spent cruising. Enjoy an evening of dancing or a stroll through Regua by night on your own.
This morning we depart from Regua or Pinhão for Vila Real, where aristocrats built grand palaces during the 16th and 17th centuries. The architecture of the religious buildings is here extremely varied. We will take a panoramic tour of the city by coach, followed by a tasting of the local pastry, Cristas de Galo.
We will then set out to explore Mateus Palace, the most beautiful and astonishing manor in all Northern Portugal. This 18th-century beauty is set in a hilly landscape reminding us of Mexico. The subtle mixture of granite, white walls, and extravagance from the Age of Enlightenment such as ledges covered in statues and Baroque style pilasters is a striking feature. Behind the manor is a delightful garden with box hedges, more statues, and a spectacular 115-foot cedar tunnel. After our tour, we will return to our ship in Regua or Pinhão.
The afternoon will be spent cruising. Enjoy an evening of Flamenco entertainment.
This morning we depart by coach towards Salamanca where you will meet up with your guides.
Since 1988, the Old Town of Salamanca has been listed as a World Heritage Site by UNESCO. The classified area extends on the major part of the city as it used to be until the middle of the 20th century and is responsible for its growing popularity. We will visit the cathedral whose successive extensions created a mixture of styles going from late Gothic to Baroque, including Renaissance. Afterwards, we will visit one of the world's oldest Universities which first opened in 1218. Also known as "Escuelas Mayores”, the University building has a sumptuous gate adorned with the city's most famous design: a frog atop a skull - symbolic of the sin of lust being punished after death. Its wonderful library brims with old manuscripts dating back from prior to the 19th century. You will enjoy lunch and be free to discover the city on your own. Return on board in Vega de Teron.
Enjoy an evening of entertainment.
The morning will be spent cruising.
On arrival in Ferradosa we depart for an excursion along the Porto wine route.
We will discover this incredible vineyard extending over 100 km along the Douro river all the way to the Spanish border. We will visit San Salvador do Mundo and Sao Joao da Pesqueira, two small towns set among the vineyards in the Rio Torto valley. In Sao Joao da Pesqueira, you will have the opportunity to explore the arcaded main square, the chapel and the white houses with their balconies. You will visit a quinta (wine cellar) to taste the famous Porto. We will return on board in Pinhao or Folgosa.
Tonight's our gala dinner and evening.
This morning we depart by coach from Regua to Lamego for a guided tour of the city centre by coach and on foot. Lamego is a charming episcopal and commercial town where you will get to discover the Nossa Senhora dos Remedios Sanctuary. This 18th century church stands out with its white façade dominating a baroque staircase with 686 steps ending in a shrine built in the rocaille style and adorned with azulejos. The first stone was laid on February 14th, 1750 and gave way to the construction of a massive temple overlooking the city and providing a breathtaking view over the misty mountains of the surrounding landscape. Return on board in Regua.
The afternoon will be spent cruising. Enjoy an evening of traditional folk entertainment.
DAY 8
Enjoy one last buffet breakfast on board before disembarking the cruise ship 9:00 a.m. You will then be transferred to the airport for your flight to Seville.
On arrival in Seville you will be welcomed at the airport and transferred to your hotel. The rest of the day is free at your leisure.
Overnight in Hotel Alfonso XIII (or similar)
DAY 9
Today is a free day to spend at your leisure.
Overnight in Hotel Alfonso XIII (or similar)
DAY 10
A city tour in Seville brings you close to figures like Don Juan, the Barber of Seville, and Count Almaviva from the Marriage of Figaro and Carmen. You also see the Seville Cathedral—the largest gothic cathedral in the world; the Giralda bell tower—once a minaret of the Great Mosque of Seville—and the Alcázar of Seville, both wonderful examples of Andalusian Mudéjar architecture. That evening, you enjoy an Andalusian farewell dinner in a beautiful restaurant housed in an old palace.
Overnight in Hotel Alfonso XIII (or similar)
Today you visit the city of Córdoba, where Moorish Spain had its intellectual, cultural, and economic zenith. During the caliphate of Córdoba in the 10th century, about half a million people lived here. Christians, Jews, and Muslims lived here peacefully side by side. A guided tour through the old town brings you closer to the most important architectural complex of the city—the Great Mosque of Córdoba—with its Muslim prayer halls and Christian chapels. You also visit the Alcázar of Córdoba, a palace surrounded by wonderful gardens. You stroll through the narrow streets of the Jewish quarter before getting back on your train.
Toledo is known as the “City of Three Cultures,” since Christians, Moors and Jews have all left their marks here. Toledo is a living museum that features churches, palaces, oriental-style houses, narrow streets, and a romantic atmosphere. You see the San Juan de los Reyes monastery; the Santa María la Blanca and El Tránsito synagogues, and the famous painting “The Burial of the Count of Orgaz” by El Greco in the Iglesia de San Tomé.
In the afternoon, enjoy some free time before boarding your train once again. In the evening, the Al Andalús continues toward Aranjuez, one of the summer residences of the royal family since the 16th century. If you like, you can enjoy an evening walk through the city.
Your first stop today is León, one of the most important stops for Jacobean pilgrims on their way to Santiago de Compostela. Here you visit the León Cathedral, a 13th-century Gothic church. Later your train continues toward Ávila, a UNESCO World Heritage Site.
Ávila’s immense city walls date back to the 11th century and belong to one of the most well-preserved and most complete medieval fortifications in the world. At a height of 1,128 meters, you get a spectacular view of everything that makes Castile beautiful: gothic manors; narrow, winding streets; great Romanic churches and of course, the 88 towers of the 2.5-kilometer-long city wall.
The morning you have free time to explore Ourense on the Rio Miño. Back on board, you enjoy lunch as the Al Andalús continues southward. You reach Ribeira Sacra, a Spanish wine region close to the Portuguese border. Here you enjoy a wine tasting at a winery and a river cruise in the spectacular Sil Canyon, with gorges as deep as 500 meters.
Santiago de Compostela is the final stop for 10,000 pilgrims on the Camino de Santiago, where they visit the shrine of the apostle St. James the Great. Here you enjoy a tour through the city’s historic centre.
In the late afternoon, you board the Al Andalús private train and settle into your compartment. While travelling south, you enjoy a typical Galician dinner in the restaurant car.
DAY 16
Rías Baixas is the name of the region where estuaries of the Atlantic Ocean reach deep inland. Beautiful beaches, wild nature and a diverse culinary scene await. This part of Galicia is not only characterized by its unique natural beauty with its fjord-like coast and numerous offshore islands but also by its deep-rooted traditions. During a boat trip to the mussel beds where the world’s best blue mussels and scallops are cultivated, you get the chance to taste freshly prepared seafood directly from the ocean. Weather permitting, you also go an excursion to the Cíes Islands, the gem of the Islas Atlánticas National Park. Afterward, you visit the historical fishing village of Combarro, whose center is a characteristic example of Galicia’s traditional architecture.
Overnight: Parador Santiago de Compostela (or similar)
DAY 17
After breakfast, check out of your hotel and we transfer you to the airport. End of our services.
***Important Note***
For operational reasons and passenger safety, Tweet World Travel and its suppliers reserve the right to change, vary, modify or cancel any itinerary or arrangement in relation to the tour/cruise as considered necessary.

All of our cruises/excursion require a reasonable level of fitness. Every traveller on our cruises is required the ability to walk around sights on uneven surfaces in both urban and rural / mountainous areas unaided. You will be getting on and off cruises, coaches and boats, walking around the sights and climbing some steps.
Please read our cruise itinerary carefully for outline of activities to help you select the right holiday for you.
Important notes:
• All persons must be fit and physically able to partake unaided in their chosen activities/packages/tours /cruise etc. as outlined in the itinerary.
• All parties acknowledge the physical demands and hazards involved in the tour or cruise they will be undertaking and have chosen to participate at their own risk.
• Meals onboard are a cultural culinary experience: Continental breakfast buffets with a rich menu are offered daily, while lunch and dinner are set menus.
• Gala evening: The gala evening is a long-awaited tradition in the world of cruising. This is the night we like to dress up, although no dress code is imposed. The crew all in their dress uniform, are presented to the passengers who are invited have a pre-dinner drink with the captain in the company of the purser, and the head chef.
Note: It is your responsibility to notify us of any dietary requests/requirements. We will do our best to meet your request/requirements, however, cannot guarantee that it can always be accommodated.
• Before dinner, games and quizzes are hosted by our entertainers in the lounge bar
• On the sun deck, where you can stroll alone, be with family or friends or sit comfortably in the sun loungers, gymnastics sessions are organised in the morning whilst enjoying the magnificent views of the landscapes that pass by.
• The panoramic lounge bar, the library and the "piano bar"
• Depend on the destination, lectures on subjects related to the history and geography of the places visited, are offered in the lounge bar.
• Some evenings, the dance floor of the lounge bar comes to life with musical evenings, folk groups or singers
• Some cruises have variety evenings where the crew members reveal their hidden talents are also provided.
• Triple Share: Available upon request
• Bedding Configuration: Double or twin bedding (subject to availability).
• Adjoining / Interconnecting Rooms: Not Available
• Laundry service: Not Available
• Wi-Fi: All the cruise is equipped with free Wi-Fi available in all lounges / bars and receptions. For some destination it is available in the cabin.
After purchase, you are required to make a deposit or full payment for your order. Please note most of our deposit is non-refundable. Please check your booking and your invoice for the Terms and Conditions which apply specifically to your booking.
If you would like to cancel your booking, please refer to our cancellation terms.
Please note:
• Any special requests, preferences MUST be clearly stated in your Passenger Information Form
• Any change requested after submitting your Passenger Information Form cannot be guaranteed, is strictly subject to availability and will incur surcharges
Safety Net Protection enables passengers to amend their tour and/or river cruise 15 days prior to departure, to another tour/cruise to the same destination, departing in the same year (once only) without any applicable cancellation charges or penalties.
The new tour/cruise must be at the same cost or higher but cannot be at lower cost than the initial cruise/ tour booked. If the passenger chooses the higher cost option, then the additional difference amount must be paid. However, no modifications shall be accepted less than 15 days prior to departure.
Important notes:
• Safety Net Protection is payable immediately at the time of making the deposit payment. Once purchased, Safety Net Protection is not refundable
• Safety Net Protection does not apply for airfares or third-party fees and charges.
• Safety Net Protection allows for amendment ONLY, not cancellation.
• You will be responsible for all your personal belongings while on the tours. It is your responsibility to make sure your room is secure.
In general, tipping is widely accepted as a way to show your appreciation of good service but is not compulsory. Tipping is expected and often makes up a large part of people's wages.
• If travel on a river cruises and happy with the services provided by your crews and service onboard. Recommended tips - For the crew members on board the ship - $10US per day per passenger.
• If you are happy with services provided by your tour guides and drivers, a tip is appreciated. Recommended tips - For the guides and drivers - $6US per day per passenger.
Please note:
• You will be responsible for all your personal belongings while on the tours/cruises. It is your responsibility to make sure your room/cabin is secure.
• Tweet World Travel will not be liable for any loss or damage to your luggage or other personal belongings.
For your protection, we strongly recommend that you purchase comprehensive travel insurance for your travel arrangements (without limitation) that include coverage for medical expenses, loss of luggage, cruise, land content and airfare charges that may occur.
You need to provide us your Travel Insurance details upon booking, or at least before 30 days prior to your departure.
If you do not have travel insurance prior to your departure, we retain the rights to refuse boarding/joining our tours or cruises. We might refund / provide travel credits for you, less any unrecoverable fees including but not limited to admin fees, visas fees, other suppliers’ cancellation fees. We won’t be held liable for any costs associated with this matter.
FIRST CLASS SERVICE
- Assistance from our onboard multi-lingual host/hostess
- Expert services of English-speaking local guides throughout your trip
- Airport Meet-and-Greet welcome service
- 24/7 local assistance and travel guidance
ACCOMMODATION
- Cruise onboard the Premium Ship from Porto to Porto docked in central location , with all meals included while on boar
- 7-night onboard the MS Amalia Rodrigues
- Double-occupancy cabin with show in bathroom
- 3-night stay in premium hotel in Seville
- 1-night stay in premium hotel in Santiago De Compostela
- 5-night luxury train journey onboard the Al Andalus, from Seville to Santiago de Compostela
SIGHTSEEING
- Classic Shore Excursion package (Douro river cruise)
- Headsets are included for ship excursions
- Porto By Night (1.25 hrs)
- Guided tour of Porto and Wine Tasting (4 hrs)
- Guimaraes (4 hrs)
- Vila Real and Mateus Palace (4 hrs)
- Guided tour of Salamanca (lunch included) (10.5 hrs)
- Wine trail of Porto (4 hrs)
- Guided tour of Lamego (4 hrs)
- City tours and excursions during train journey, as per itinerary
- 4 Spanish regions: Andalusia, Castile La Mancha, Castile-Leon, and Galicia
- 6 UNESCO WOrld Heritage Sites: Aranjuez, Ávila, Córdoba, Toledo, Santiago de Compostela, and Seville
- Flamenco museum in Seville
- Boat ride through the Spanish fjord coast in national park Islas Atlanticas and in the Sil Canyon
- Wine tasting in a bodega in the wine region Ribeira Sacra
TRANSPORTATION
- Arrival and departure airport transfers in private air-conditioned vehicles
- Airport transfer from Porto Airport to Cruise ship
- Airport transfer from Cruise ship to Airport
- Airport transfer from Seville Airport to Hotel
- Airport transfer from Santiago de Compostela to Airport
- All touring in air-conditioned vehicles
- Locally based professional drivers
FLIGHT
- International flight from Porto to Seville
- with Full-service airlines in Economy Class, with luggage allowance
TOUR GUIDE & TOUR LEADER
- English-speaking local tour guides who live and breath the destination - they will bring your itinerary to life
MEALS & DRINKS
- Onboard the cruise:
- Welcome Cocktail and Gala Dinner while on cruise
- All meals onboard while on cruise (from first evening to breakfast on the final day)
- All drinks on board while on cruise (except for drinks from the special lists)
- Onboard the train:
- All meals onboard while on train, including two specialty meals
- Daily breakfast while staying at hotels
- Total meals: 16 breakfasts, 13 Lunches, 14 Dinners
ENTERTAINMENT
- Entertainment onboard CroisiEurope Cruise ship
- Traditional folk entertainment
OTHERS
- Travel assistance and repatriation insurance while on cruise
- Free wi-fi in lounge and bar onboard cruise ship
- All port fees
Please note: this cruise doesn’t include the entry visa for the country it travels to. Make sure you have acquired a valid visa before travelling and joining the cruise. Check whether a single entry or multiple entry visa is required/ available.
When assisting with an international travel booking, we assume that all travellers in the booking have a valid Passport and Visas to enter to the country it travels to. Passports must be valid for the countries through which a ship or tour passes. It is the responsibility of each passenger to ensure the validity and conformity of their passport/Visas.
It is the customer’s responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such an event occurs, we won’t be liable and the travellers will be deemed as “no-show”. Please check our Terms & Conditions for penalty for “no-show”.
Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.
Important Note:
- All travellers must have a valid passport for international travel and most countries require at least 6 months validity from the date of return and some countries require a machine‐readable passport.
- Some countries require visas and re‐entry permits which meet the requirements of immigration and other government authorities.
- It is your sole responsibility if any fines, penalties, payments or expenditures incurred as a result of such documents not satisfying the requirements of those authorities.
Ship | Ship Category | Cabin type | Start date | End date | Price pp twin share (AUD) | Available Cabins | Special | Special | Status |
---|---|---|---|---|---|---|---|---|---|
MS Amalia Rodrigues | Al Andalús luxury train |
Premium | Luxury
|
Main Cruise cabin | Standard Train cabin | 24/08/2021 | 09/09/2021 | 16,206 | 1 | 22,296 | On Request | |
MS Amalia Rodrigues | Al Andalús luxury train |
Premium | Luxury
|
Middle Cruise cabin | Standard train cabin | 24/08/2021 | 09/09/2021 | 16,552 | 1 | 22,642 | On Request | |
MS Amalia Rodrigues | Al Andalús luxury train |
Premium | Luxury
|
Upper Cruise cabin | Deluxe train cabin | 24/08/2021 | 09/09/2021 | 17,630 | 1 | 24,296 | On Request |
GENERAL TERMS & CONDITIONS
- DEFINITIONS
This Term & condition sets out how Tweet World Travel Pty. Ltd. (ACN 608 371 277) and its subsidiaries all their brands, including but not limited to Tweet World Travel, Tweet World Cruises, Worldwide River Cruises, Asia School Tours, Tweet World Tours; Asia Online Tours, Croisi Cruises (collectively referred to in this document as "Tweet World Travel”, "we" "our" or "us") in these booking terms and conditions shall mean Tweet World Travel. These terms and conditions apply to bookings you make with our consultants (in-store, on our websites, over phone or by email); with your own travel agents, as well as online bookings you make on our websites. Please make sure your travel agent or our consultant advise you of our terms and conditions.
Please read the following terms and conditions carefully. You must not make any bookings unless you understand and agree with the following terms and conditions.
- AGREEMENT BETWEEN USER AND TWEET WORLD TRAVEL
The services of Tweet World Travel are offered to you on the condition of your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the Tweet World Travel constitutes your agreement to all such terms, conditions, and notices.
- MODIFICATION OF THESE TERMS OF USE
Tweet World Travel reserves the right to change the terms, conditions, and notices under which the services of Tweet World Travel are offered, including but not limited to the charges associated with the use of the Tweet World, without notice.
- BOOKING TERMS & CONDITIONS
1. BOOKING
Passenger names must be provided exactly as per passport at the time of booking. Any spelling corrections made after a deposit is paid must be sent in writing and will incur additional fees, including any ticket/voucher re‐issue fees and any suppliers’ re-issue fees.
After a booking is made, customers / travel agents need to send a scan copy of the travellers/passengers’ passport together with a Passenger Information Form. If these required documents are not received within 3 working days, the respective booking will be void.
Tweet World Travel reserves the right to correct any errors in rates quoted/invoice or calculated, or any omissions made at any time during your booking. Any verbal quote given is an indication only of the final price and is subject to confirmation in writing. Even once payment has been paid in full but an error in price has been found, Tweet World Travel reserve the right to correct any error.
Tweet World Travel reserves the right to modify the price in case of exchange rate fluctuation while we provide a quote or make a booking for you. We continue to modify exchange rate even after your booking is made. The price is only guaranteed only when a booking is confirmed and a deposit is already paid.
Tweet World Travel’s online websites, including but not limited to its online B2B Agent Portal and its websites listed below, show live availability of its tour and cruises, and the price is updated daily according to the exchange rate. The price is only guaranteed only when a booking is confirmed, and a deposit is already paid.
Tweet World Travel’s websites include:
- https://b2b.tweetworldtravel.com.au/login
- https://www.tweetworldtravel.com.au
- https://www.tweettours.com
- https://www.tweetworldcruises.com.au
- https://asiaonlinetours.com.au
- https://www.asiaschooltour.com.au
- https://www.worldwiderivercruises.com.au
- https://www.croisicruises.com
Tweet World Travel acts as a co-ordinator and books your holidays with one or several Third-party providers (Airlines, Cruise Company, Transfers, Third-Party Providers). Once booked with Tweet World Travel to utilise Third Party Provider’ service, you also agree and are bound to their terms and conditions.
1.1 Deposit
- Worldwide River Cruises
- You will be required to pay deposit of 30% total price after booking is confirmed.
- Deposit due date is specified within your invoice / booking confirmation. If the deposit is not paid by the specified due date, your booking will be cancelled.
- If you cancel your cruise booking at any time, an amount of $450 per person from your deposit is non-refundable, or depends on each package's terms & conditions
Any booking valued at or less than $1,900 must be paid in full amount after booking is made. All airfares must be paid in full at the time of booking.
- Asia Tours
You will be required to pay deposit after booking confirmation:
- Private Tours or Group Tours is $500 Per Person
- Large Groups (more than 15 people) / School Tours is $700 Per Person
- Short packages, shore excursion, hotel etc. is $250 Per Person
Deposit due date is specified within your invoice / booking confirmation. If the deposit is not paid by the specified due date, your booking will be cancelled.
If you cancel your booking at any time, your deposit is non-refundable, or depends on each package's terms & conditions
Any booking valued at or less than $1,000 must be paid in full amount after booking confirmation. Some airfares or services must be paid in full at the time of booking.
c. Receipt of Deposit
By sending/paid a deposit the customers/ travel agents acknowledge that the terms and conditions are fully understood, and agree to be bound by the terms, conditions and responsibilities set forth.
The customers/travel agents also acknowledge and agree that:
- All persons are fit and physically able to partake unaided in their chosen activities/packages/tours /cruise etc. as outlined in the itinerary.
- All parties acknowledge the physical demands and hazards involved in the tour or cruise they will be undertaking and have chosen to participate at their own risk.
- It is your responsibility to notify us of any dietary requests/requirements. we will do our best to meet your request/requirements, however, cannot guarantee that it can always be accommodated.
- All parties understand that any medical or dietary information provided to us does NOT, under any circumstances, make Tweet World Travel liable if a particular condition exacerbates while on tour or cruise which might affect their ability to participate in any portion of the tour or cruise
- Our products DO NOT include Travel Insurance. We strongly recommend that you purchase travel insurance for your trip.
- You need to provide us your Travel Insurance details upon booking, or at least before 30 days prior to your departure. If you do not have travel insurance prior to your departure, we retain the rights to refuse boarding/joining our tours or cruises. We might refund/provide travel credits for you, less any unrecoverable fees including but not limited to admin fees, visas fees, other suppliers’ cancellation fees. We won’t be held liable for any costs associated with this matter.
1.2 Final balance
- Worldwide River Cruises
The final balance will be due 110 days before the departure date. If the outstanding payment is not received by the due date, your booking will automatically be cancelled. Then the cancellation rate will be applied. The cancellation terms are specified in your invoice/booking confirmation.
- Asia Tours
Outstanding balance depends on the type of service you are undertaking:
- For our tours/packages or other products, outstanding balance is due 65 days before departure. If the outstanding payment is not received by day 65, your booking will automatically be cancelled. The deposit is non-refundable.
- For large group tours and school tours, outstanding balance is due 90 days before departure. If the outstanding payment is not received by day 90, your booking will automatically be cancelled. The deposit is non-refundable.
2. PAYMENT
- All airfares must be paid in full at the time of booking confirmation
- Deposit will due immediately or as specified in your invoice/booking confirmation
- Final balance will be due before 65 days or 110 days before departure date, as specified in your invoice/booking confirmation
You can make a payment via Enett, Bank Transfer, Credit Card, Paypal
Credit Card Fee
The following Card Fees apply:
- Visa Credit Card - 1.8% fee and MasterCard Credit Card ‐ 1.76% fee applies.
- American Express (Amex) ‐ 2.8% fee applies.
- Paypal – 2.6%
- For late payment or urgent bookings, please notify us via email at payments@tweetworldtravel.com.au
3. LATE OR URGENT BOOKING
Any booking made within 110 days before departure will require payment in full immediately when the booking is confirmed.
Bookings made less than 60 days prior to departure will incur a late booking fee of $120 per person and must be paid along with the final payment at the time of booking.
4. AMENDMENTS FEES
After bookings are deposited, any amendment has to be requested in writing and incurs $99 fee per person, plus any additional costs and administrative expenses incurred in arranging the alteration.
Alterations will be made at our discretion and may not always be possible.
5. SAFETY NET PROTECTION
5.1 Safety Net Protection
- Safety Net Protection is not included in our tour/cruise packages. If you wish to purchase safety net protection, an additional fee of $95 per person will occur. This is only valid for one-time use (claim).
- Safety Net Protection enables passengers to amend their tour and/or river cruise 30 days prior to departure, to another tour/cruise on the same destination departing in the same year (once only) without incurring cancellation charges or penalties from Tweet World Travel. The new tour must be at the same cost or higher, but cannot be at lower cost than the initial tour booked. If the passengers choose the higher cost option, then the additional difference amount must be paid. However, no modifications shall be accepted less than 30 days prior to departure.
- Safety Net Protection is payable immediately at the time of making deposit payment. Once purchased, Safety Net Protection is not refundable
- Safety Net Protection does not apply for airfares, or third-party fees and charges.
- Safety Net Protection allows for amendment ONLY, not cancellation.
6. TRAVEL VOUCHER
Travel voucher will be issued and sent to customers/travel agents from 15 -30 days prior to departure. Make sure the travellers have obtained our travel voucher before travelling.
If the traveller travel without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact us or your travel agents to obtain all necessary travel documents. If our services are booked by the travel agents, it is the travel agents’ responsibility to collect travel vouchers and any necessary documents and provide that to the travellers.
Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking/your customers’ booking. If there is any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embark our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.
It is the customers/travel agents’ responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occur, we won’t be liable and the travellers will be deem as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.
Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.
- CANCELLATION
Please check with your travel agents / our consultant before cancelling or amending a Travel Product. In certain circumstances, some Cruise Company, Airlines or Third-Party Travel Provider may charge cancellation fees up to 100% of the Travel Product’s prices as per their terms and conditions.
Tweet World Travel acts as a co-ordinator and book your holidays with one or several Third-party providers, and you are subjected to their terms and conditions specified.
For a specific tour / cruise package, a separate cancellation policy might be set out and applied to your booking.
Please see the below for our general cancellation policy.
1. WORLDWIDE RIVER CRUISES
1.1 Cancellation by customer
1.1.1 For Tweet World Travel’s Charter ship or Allotment with other Cruiseline
Before the travel date, the following fees will be applied:
- Cancel at any time: $700 per person is non-refundable
- From 110 days to 91 days before departure: 45% of total price
- Between 91 and 61 days prior to departure: 55% of total price
- Between 61 and 45 days prior to departure: 65% of total price
- Between 45 and 35 days prior to departure: $75% of total price
- Within 35 days prior to departure: 100% of total price
- Any 'no show' – 100%
After the trip has commenced, we are unable to refund any amount for unused services due to your unwillingness, early departure, late arrival, or missed days on cruise.
If your cruise package includes international/domestic flights the airlines cancellation policies will be apply.
1.1.2 CroisiEurope River Cruise
The below terms apply to any respective CroisiEurope booking. These terms may be changed according to CroisiEurope’s terms without notice.
A. Costs of cancelling CroisiEurope River cruises & Coastal cruises:
- More than 63 days before the date of departure: $450 per person
- From 63 to 54 days: 40% of the total amount of the package
- From 53 to 33 days: 50% of the total amount of the package
- From 32 to 23 days: 60% of the total amount of the package
- From 22 to 5 days: 75% of the total amount of the package
- 48 hours from the departure: 100% of the total amount of the package
B. Costs of cancelling CroisiEurope - “Nouvel An” and “Carnaval de Venise” river cruises:
- More than 63 days before the date of departure: $450 per person
- From 63 to 54 days: 40% of the total amount of the package
- From 53 to 33 days: 50% of the total amount of the package
- From 32 to 23 days: 75% of the total amount of the package
- From 22 days from the departure: 100% of the total amount of the package
C. Costs of cancelling cruises on the Mekong, Volga and in Southern Africa:
- More than 93 days before the date of departure: $450 per person
- From 93 to 64 days: 35% of the total amount of the package
- From 63 to 34 days: 50% of the total amount of the package
- From 33 to 23 days: 70% of the total amount of the package
- From 22 to 7 days: 80% of the total amount of the package
- From 6 days from the departure: 100% of the total amount of the package
1.2 Cancellation by Tweet World Travel
For group set departure, if the minimum number of the group is not reached, we reserve the right to cancel or vary the cruise 110 days prior to departure. If this event occurs, an alternative guaranteed travel date will be offered. Should these options not be acceptable by you, Tweet World Travel will offer travel credits to be used up to 24 months less visa cost, fuel surcharge and any other cancellation fees levied by airlines and other third parties.
If a booking is cancelled or varied prior to departure due to unforeseeable circumstances such as, but not restricted to, severe weather conditions or force majeure, Tweet World Travel will either change your travel arrangements as reasonably practicable to ensure your safety and invoice you for any additional costs. Tweet World Travel will offer credits to any unused part of your holiday package for future travel up to 24 months.
During your cruise, in the event of strike, bad weather, or force majeure conditions endangering the operation of the vessel safely or extraordinary circumstances, Tweet World Travel may at all times and without notice, advance or delay a departure or a stopover or, if need be, change ports of call, and may not be held responsible in the event of cancellation, earlier or later departure or arrival, modification or substitution. Tweet World Travel will offer credits to any unused part of your holiday package for future travel up to 24 months. Tweet World Travel will not be liable to any additional associated costs incurred to the travellers whatsoever.
Force majeure events are beyond our control, including but not limited to war, civil disobedience, terrorism, insurrection, accident, explosion, sickness, epidemic, pandemic, fire, floods, severe weather, acts of God, acts of Government, alteration or cancellation of scheduled air services, accidents to or failure of machinery or equipment or industrial action.
1.3 Cancellation by Cruise Company or Third-Party Provider
Tweet World Travel acts as a coordinator and books your holiday with Third Party Travel Providers (Cruise company, airlines, local supplier, transfer service etc.) and is subjected to their particular terms and conditions.
If the Cruise Company, Airlines, Local Supplier or Third Party Travel Provider changes any part of your booking for reasons beyond its control, for example, if a Cruise Company or Third Party Travel Provider changes its schedules, overbooks, or if there are any changes in applicable surcharges, fees or taxes, we will use our reasonable endeavours to notify you.
If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product. Depending on each particular suppliers’ policies and terms & conditions, it may results in a monetary refund to you or travel credits to use in the future. The refund/credits will less any fees charged by us under our terms and conditions, and by the Cruise Company, airlines, local suppliers or Third party travel provider’s terms and conditions that you agreed with.
Our fee may cost up to 10% of the total price that you have paid for your Travel Product to Cruise Company, Airlines, or Third Party Travel Provider.
Please check with your travel agents/ our consultant before cancelling or amending a Travel Product in these circumstances as some Cruise Company, Airlines, Local Suppliers or Third Party Travel Providers may charge cancellation fees up to 100% of the Travel Product’s prices as per their terms and conditions.
2. ASIA TOURS
2.1 Cancellation by customer
Before the travel date the following fees will be apply:
Tours/ Packages |
Large Group Tours & School Tours (More than 15 people) |
65 days or more before departure – loss of deposit |
90 days or more before departure – loss of deposit |
64‐40 days before departure – 55% |
89‐79 days before departure – 65% |
39‐31 days before departure – 75% |
78‐61 days before departure – 85% |
Within 30 days of departure – 100% |
Within 60 days of departure – 100% |
Any 'no show' – 100% |
Any 'no show' – 100% |
After the trip has commenced, we are unable to refund any amount for unused services due to your unwillingness, early departure, late arrival, or missed days on tours.
If your tour/package includes international/domestic flights the airlines cancellation policies will be applied.
2.2 Cancellation by Tweet World Travel
For group set departure, if the minimum number of the group is not reached, we reserve the right to cancel or vary the tour 110 days prior to departure. If this event occurs, an alternative guaranteed travel date will be offered. Should these options not be acceptable by you, Tweet World Travel will offer travel credits to be used up to 24 months less visa cost, fuel surcharge and any other cancellation fees levied by airlines and other third parties.
If a booking is cancelled or varied prior to departure due to unforeseeable circumstances such as, but not restricted to, severe weather conditions or force majeure, Tweet World Travel will either change your travel arrangements as reasonably practicable to ensure your safety and invoice you for any additional costs. Tweet World Travel will offer credits to any unused part of your holiday package for future travel up to 24 months.
Force majeure events are beyond our control, including but not limited to war, civil disobedience, terrorism, insurrection, accident, explosion, sickness, epidemic, pandemic, fire, floods, severe weather, acts of God, acts of Government, alteration or cancellation of scheduled air services, accidents to or failure of machinery or equipment or industrial action.
During your tour, in the event of strike, bad weather, or force majeure conditions endangering the operation of the tour safely or extraordinary circumstances, Tweet World Travel may at all times and without notice, advance or delay a departure or a stopover or, if need be, change destinations, and may not be held responsible in the event of cancellation, earlier or later departure or arrival, modification or substitution. Tweet World Travel will offer credits to any unused part of your holiday package for future travel up to 24 months. Tweet World Travel will not be liable to any additional associated costs incurred to the travellers whatsoever.
2.3 Cancellation by Local Supplier or Third Party Travel Provider
Tweet World Travel acts as a coordinator and book your holiday with Third Party Travel Providers (Cruise company, airlines, local supplier, transfer service etc.) and is subjected to their particular terms and conditions.
If the Cruise Company, Airlines, Local Supplier or Third Party Travel Provider changes any part of your booking for reasons beyond its control, for example, if a Cruise Company or Third Party Travel Provider changes its schedules, overbooks, or if there are any changes in applicable surcharges, fees or taxes, we will use our reasonable endeavours to notify you.
If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product. Depending on each particular suppliers’ policies and terms & conditions, it may result in a monetary refund to you or travel credits to use in the future. The refund/credits will less any fees charged by us under our terms and conditions, and by the Cruise Company, airlines, local suppliers or Third party travel provider’s terms and conditions that you agreed with.
Our fee may cost up to 10% of the total price that you have paid for your Travel Product to Cruise Company, Airlines, or Third Party Travel Provider.
Please check with your travel agents/ our consultant before cancelling or amending a Travel Product in these circumstances as some Cruise Company, Airlines, Local Suppliers or Third Party Travel Providers may charge cancellation fees up to 100% of the Travel Product’s prices as per their terms and conditions.
- RESPONSIBILITY
Tweet World Travel only acts as an agent for the Suppliers, and sell various travel related products as agent on behalf of, numerous transports, accommodation and other service providers, such as airlines, coach, rail and cruise line operators, as well as all other wholesalers.
Tweet World Travel acts as a co-ordinator for all persons taking these tours in the making of all arrangements for transportation, cruising, touring, sightseeing and hotel accommodation. Our obligation to you is to make travel bookings as your agent on your behalf and to arrange relevant contracts between you and travel service providers. All bookings are subject to the terms and conditions and limitations of liability imposed by each Supplier. It is important for you to obtain and read the applicable Supplier’s terms and conditions as they may limit or exclude their liability to you.
Tweet World Travel does not own, manage, control or operate any transportation vehicle, any hotel or restaurant or any other supplier of services. All receipts, vouchers and tickets are issued subject to the terms and conditions specified by the Supplier and all services are subject to the laws of the country where the services are provided.
Tweet World Travel has no control over, or liability for, the services provided by third parties. We do not control the manner of the Suppliers. We disclaim and will be exempt from liability for anything to do with the supply of such Products.
All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these service providers. Your legal rights in connection with the provision of travel services are against the specific provider and, except to the extent a problem is caused by fault on our part, are not against us. Specifically, if for any reason any travel service provider is unable to provide the services for which you have contracted; your rights are against that provider and not against us.
- LIABILITIES
Tweet World Travel (herewith called the Company) acts as a co-ordinator for all persons taking these tours in the making of all arrangements for transportation, cruising, touring, sightseeing and hotel accommodation. The Company does not own, manage, control or operate any transportation vehicle, any hotel or restaurant, any ship or any other supplier of services. All vouchers and tickets issued are subjected to the terms and conditions specified by the supplier and all services are subjected to the laws of the country where the services are provided.
Unforeseeable circumstances such as force majeure, adverse weather, flight rescheduling, hotel overbooking and faults with transportation or road conditions may also have an effect on the tour itinerary after the commencement date. Any decision made in respect of cruise/tour services by independent suppliers, cruiseline operators or airlines to re-route or amend the itinerary due to any of the above or similar circumstances is at the discretion of the cruise/tour service provider. Tweet World Travel shall not be liable for any claim whatsoever arising from such events. We strongly urge all customers to undertake a high level of personal responsibility in order to ensure that possessions, equipment and personal documents are closely monitored and protected at all times. We also strongly advise all customers to purchase appropriate travel insurance to protect you from financial loss and personal injuries in the event of an emergency.
You acknowledge and agree that there are inherent risks involved in participating in the cruise/tour and other activities, including without limitation of possible contact with native flora/fauna, local residents, unforeseen events (force majeure) and travel in remote locations.
By making a booking, you agree to accept all risks associated with the cruise/tour and other activities. You agree to unconditionally release us from all liability, including without limitation in contract and in tort, for any cause or action, including any injury, damage, loss, cost, delay, additional expense or inconvenience caused directly or indirectly as a result of the inherent risks associated with the tour, or any force majeure events or other events which are beyond our control, including but not limited to war, civil disobedience, terrorism, insurrection, accident, explosion, sickness, epidemic, pandemic, fire, floods, severe weather, acts of God, acts of Government, alteration or cancellation of scheduled air services, accidents to or failure of machinery or equipment or industrial action.
If we or our service providers are affected in any way by a force majeure event, we may in our discretion vary or cancel any itinerary or arrangement in relation to the tour as we consider necessary, without incurring any liability to you.
Each service provider is responsible for the part of the cruise/tour and activities it conducts. Service providers are not our agents or employees and are not under our direct control. We therefore do not warrant the performance of any service provider. We do not accept, and you release us from, all liability for any injury, loss, damage, costs or expenses, including without limitation any property damage or personal injury, that you may suffer which arises out of any act or omission of a service provider or operator who provides services in connection with your tour. Any claim that you may have in relation to a service provider should be raised directly with that service provider.
You are responsible for any injury, loss, damage, costs or expenses arising through your own fault. You agree to indemnify us against all actions, proceedings, claims, demands, expenses and costs (including legal costs on a full indemnity basis and whether incurred by or awarded against us) as a result of, or arising in relation to, whether directly or indirectly, your participation in the tour or any act or omission by you in relation to the tour.
To the extent permitted by law, we do not accept any liability in contract, or otherwise for any injury, damage, loss (including consequential loss), delay, additional expenses or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over which we have no direct control. We do not accept any liability for any loss (including consequential loss or any associated costs) caused in case a third party provider becomes insolvent and goes out of business. Any payment already made to the third party provider in such case might be unrecoverable, and no refund will be made.
Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law). This liability clause is subject to your rights under the Australian Consumer Law and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth).
- AGENT RESPONSIBILITIES
It is the travel agents’ responsibility to ensure that all invoice, itinerary details and documentation issued by Tweet World Travel are received and correct and that the customer is aware of amendment and cancellation conditions and other clauses in these Booking Terms & Conditions. Travel agents are also responsible to pass on Tweet World Travel’s Terms & Conditions by the time clients make the booking.
After a booking is made, travel agents need to send a scan copy of the travellers/passengers’ passport together with a Passenger Information Form. If these required documents are not received within 3 working days, the respective booking will be void.
Travel voucher will be issued and sent to travel agents from 15 -30 days prior to departure. Make sure the travellers have obtained our travel voucher before travelling.
If the traveller travels without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact us or your travel agents to obtain all necessary travel documents. It is the travel agents’ responsibility to collect our travel vouchers and any necessary documents and provide that to the travellers.
Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking/your customers’ booking. If there are any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embarks our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.
It is the travel agents’ responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.
Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.
- CLIENT RESPONSIBILITIES
If your domestic and international flights are not arranged by Tweet World Travel, it is your responsibility to advise us your departure and arrival time, or any changes or delays you might encounter.
If you do not notify us in a timely manner, your arranged Airport Transfer Service is not responsible for any missed pick up in those circumstances. If you arrive on a delayed flight and miss your allocated pick up, you will need to make alternative arrangements at your own expense.
If no notification is received from you or your agent, your arranged Airport Transfer Service will pick you up as scheduled and attempt to wait for your scheduled arrival up to 2 hours. If your delay is longer than this waiting period you will have to make alternative arrangements at your own expense.
If you book our services through a travel agent, make sure you collect your travel voucher and any other necessary documentations included (e.g. visa) 7 day prior to departure. You are responsible to check all details and documents are correct for your booking.
It is the customers’ responsibility to ensure that all invoice, itinerary details and documentation issued by Tweet World Travel are received and correct and that the customer is aware of amendment and cancellation conditions and other clauses in these Booking Terms & Conditions. You acknowledge that you fully understand and agree to Tweet World Travel’s Terms & Conditions by the time of booking.
After a booking is made, customers need to send a scanned copy of the travellers/passengers’ passport together with a Passenger Information Form. If these required documents are not received within 3 working days, the respective booking will be void.
Travel voucher will be issued and sent to the customers from 15 -30 days prior to departure. Make sure all travellers have obtained our travel voucher before travelling.
If the traveller travels without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact to obtain all necessary travel documents.
Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking. If there is any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embarks our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.
It is the customer’s responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.
Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.
- PASSPORTS & VISAS
All travellers must have a valid passport for international travel and most countries require at least 6 months validity from the date of return and some countries require a machine-readable passport. When assisting with an international travel booking, we will assume that all travellers on the booking have a valid Australian passport. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. It is your sole responsibility if any fines, penalties, payments or expenditures incurred as a result of such documents not satisfying the requirements of those authorities.
If your visas are included in our package and we act on your behalf to apply for the visas, all necessary documents relating to your visa application will have to be provided to us at least 30 days before your departure. If you fail to provide the necessary documents before 30 days prior to your departure, we will not be held liable for your visa application. And the visa fee included in our package is not refundable in any circumstances.
If you still require us to assist with visa application in less than 30 days before your departure date, an additional fee will be required for urgent visa processing.
It is the customer’s/travel agent’s responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.
Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.
- HEALTH
Please ensure that you are aware of any health requirements and recommended precautions relevant to your travel, and ensure that you carry all necessary vaccination documentation. In some cases, failure to present required vaccination documentation may deny your entry into a country. We recommend that you consult with your local doctor or health specialist before commencing your travel. General health advice for the destination you wish to visit is also available from the Department of Foreign Affairs and Trade.
The customers/travel agents also acknowledge and agree that:
- All persons are fit and physically able to partake unaided in their chosen activities/packages/tours /cruise etc. as outlined in the itinerary.
- All parties acknowledge the physical demands and hazards involved in the tour or cruise they will be undertaking and have chosen to participate at their own risk.
- It is your responsibility to notify us of any dietary requests/requirements. we will do our best to meet your request/requirements, however, cannot guarantee that it can always be accommodated.
- All parties understand that any medical or dietary information provided to us does NOT, under any circumstances, make Tweet World Travel liable if a particular condition exacerbates while on tour or cruise which might affect their ability to participate in any portion of the tour or cruise
- Our products DO NOT include Travel Insurance. We strongly recommend that you purchase travel insurance for your trip.
- You need to provide us your Travel Insurance details upon booking, or at least before 30 days prior to your departure. If you do not have travel insurance prior to your departure, we retain the rights to refuse boarding/joining our tours or cruises. We might refund / provide travel credits for you, less any unrecoverable fees including but not limited to admin fees, visas fees, other suppliers’ cancellation fees. We won’t be held liable for any costs associated with this matter.
- TRAVEL INSURANCE
Our products DO NOT include Travel Insurance. Travel insurance is not included in our tours, cruises, day tours, private tours, group tours, transfers, and any of our packages.
For your protection, we strongly recommend that you purchase comprehensive travel insurance for your travel arrangements (without limitation) that include coverage for medical expenses, loss of luggage, cruise, land content and airfare charges that may occur. We are an authorised representative of CoverMore Travel Insurance Services.
We can provide you with general information about the travel insurance options available to you. If you decline travel insurance, you will be required to sign an indemnity statement/disclaimer.
You need to provide us your Travel Insurance details upon booking, or at least before 30 days prior to your departure. If you do not have travel insurance prior to your departure, we retain the rights to refuse boarding/joining our tours or cruises. We might refund / provide travel credits for you, less any unrecoverable fees including but not limited to admin fees, visas fees, other suppliers’ cancellation fees. We won’t be held liable for any costs associated with this matter.
- TRAVEL DOCUMENTS
Travel documents include, but are not limited to, airline tickets, visas, hotel vouchers, tour vouchers or any other document used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions including (without limitation being non-refundable, no-date changeable and subject to cancellation and/or amendment fees.
Travel documents cannot be transferred to another person to use. All airline tickets must be issued in the name of the passport/photo identify holder. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings.
Travel voucher will be issued and sent to customers/travel agents from 15 -30 days prior to departure. Make sure the travellers have obtained our travel voucher before travelling.
If the travellers travel without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact us or your travel agents to obtain all necessary travel documents. If our services are booked by the travel agents, it is the travel agents’ responsibility to collect travel vouchers and any necessary documents and provide that to the travellers.
Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking/your customers’ booking. If there is any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embarks our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.
It is the customers/travel agents’ responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.
- PUBLICITY
When you book with Tweet World Travel, you agree that we may use images of you taken during the trip and any comments made in writing or in video by you regarding the trip, without recourse to you and without compensation to you, for publicity and promotion purposes only through whatever medium we choose.
If you do not want your images to be displayed, you have to advise us in writing at the time of booking, or when you collect your travel documents.
- PRIVACY
Tweet World Travel collects information about you (including health information where necessary) to process your travel arrangements, facilitate your participation in loyalty programs and conduct marketing activities and market research. If the information is not provided, we may not be able to make travel arrangements for you. We may disclose your personal information to our related companies, carriers, travel service providers, organisations which provide services to you.
For our full Privacy Policy, see link: https://b2b.tweetworldtravel.com.au/privacy-policy
- GOVERNING LAWS
If any dispute arises between you and Tweet World Travel, the laws of Australia will apply.
On Request
SELECT EXCURSIONS:
PACKAGES
A LA CARTE
17-day luxury cruise and train journey through the heart of Portugal and Spain
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SHIP CATEGORY :
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Please select the payment option/amount below:
A deposit of AUD is required to confirm this booking. The remaining balance will be charged 110 days before departure.
For any departures within full payment is required.
Please make payments to the below Commonwealth Bank Account
Account Name:Tweet World Travel
BSB: 065-145
Account No.: 10458191
International Bank Transfer SWIFT Code: CTBAAU2S
Please advise payment to: payments@tweetworldtravel.com.au
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Thank you!
Thank you for choosing Tweet World Travel. Your booking request reference is:
We have received your booking request and it is being processed by our operation team. We will be in touch with you shortly about your booking request.
For further enquiries, please contact our Head Office via email contact@tweetworldtravel.com.au or call us on 1300 739 652
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