
14 DAY THE LOIRE VALLEY AND ROMANTIC RHINE RIVER CRUISE
NANTES - SAINT-NAZAIRE - ANCENIS - ANGERS - THE CHÂTEAUX OF THE LOIRE VALLEY - ANCENIS – NANTES-BASEL - BREISACH - STRASBOURG - MAINZ - KOBLENZ - COLOGNE - DÜSSELDORF - AMSTERDAM
Combine the Royal Loire River and the Romantic Rhine River and you have an EXCLUSIVE river cruise journey rich in history and traditions. This cruise includes authentic shore excursions, the finest French cuisine, and local wines with exceptional service on our luxury Premium ships.
Cruise on the Loire River and be immersed in the spectacular scenery, magical castles, the châteaux and charming medieval towns, which take you back to a time of legends and fables.
Cruise along the Rhine River between Basel and Amsterdam and admire the beauty of the ever changing landscapes, historic monuments, and charming villages. Your journey ends in one of the most unique and extraordinary cities in the world, Amsterdam, famous for its canals, windmills, wooden clogs, cheese, and tulips.
Trip code : TWTNSN_BCA21
Duration : 14 days
Destination : France, Switzerland, Germany & Netherlands
Travel Dates :2021
CRUISE HIGHLIGHTS
- Full-day excursion to the castles of the Loire Valley: guided tours of the castles of Ussé, Azay-le-Rideau and the gardens of Villandry
- Tour of the Saint-Nazaire shipyard, embodiment of French pride
- Tour the wine route of the Muscadet through the vineyards of the Nantes region
- Cruise on board a unique paddle steamer
- Guided tour of Basel
- Visit the Rhine Falls
- Guided tour of Breisach
- Visit Colmar and the Unterliden museum
- Guided tour of Strasbourg and the European Institutions
- Tour Mainz and the Gutenberg Museum
- Tour of Cologne
- Guided tour of The Dutch Open-Air Museum of Arnhem
- Tour Amsterdam and visit its diamond merchants
- Visit Haarlem the City of Tulips
On arrival you will be met at the Nantes airport and transferred to the cruise ship. Boarding is at 6:00 p.m. After comfortably settling into your cabins, we will introduce our crew at a welcome cocktail before dinner.
After dinner, join us on an excursion and board a local boat for a cruise on the Erdre River, one of the most beautiful in France. King Francis I called this river “the most beautiful river in France”: As the scenery rolls by, discover the history of the river and its numerous châteaux.
After breakfast this morning, we depart for a guided tour of Nantes and the Castle of the Dukes of Brittany. You will discover the small streets of the medieval Bouffay quarter and the beautiful Flamboyant-style Cathedral of St. Peter and St. Paul. We will visit the île Feydeau and its exceptional buildings dating back to the 18th century, and then on to the quays. After, you will discover the shopping districts created in the 18th century around the Théâtre Graslin and the Passage Pommeraye. We will continue our tour to the Castle of the Dukes of Brittany. The last castle before the river reaches the ocean, this Breton monument with its outstanding 15th to 17th century buildings will transport you back in time.
In the afternoon, we take a guided tour of Saint Nazaire, a town on the sea. We will visit Escal'Atlantic, a museum that explores the historic ocean liner experience, and the Saint-Nazaire shipyard, one of the largest shipyards in Europe. Each passenger will be asked to produce a valid passport to gain access to the shipyard. We will return on board in Saint-Nazaire.
Enjoy an evening of dancing.
We will spend this morning cruising towards Ancenis.
In the afternoon, join us for an excursion along The Muscadet Wine Route. We will pass through several villages that are testimony to the strong wine growing identity in the region. We arrive to Clisson, a charming medieval city with 15th century vestiges and a slight Italian feel. We will continue toward La Chapelle Heulin and stop at the Château Cassemichère (or similar site). This exceptional site invites you to discover its history-filled vineyards, visit its cellars and taste the dry, light, fruity and aromatic wine. Afterwards we return on board.
Today we cruise towards Bouchemaine.
Join us for a guided tour of Angers. Angers was the capital of the historical Anjou province and is distinguished not only by its legacy, but also by its modern nature. Angers, particularly rich during the Renaissance, was home to the House of Plantagenet. The immense walls of the famous Château d'Angers contain the extraordinary Apocalypse Tapestry. We will visit the 13th century castle and discover the Apocalypse Tapestry, part of one of the most important collections of medieval tapestries in the world.
Enjoy an evening of entertainment.
After breakfast we depart for a full-day excursion to discover the Castles of the Loire Valley. We will leave by coach for the Château d'Azay-le-Rideau. Built on a small island in the middle of the Indre River, the château as it is seen today was built under Francis I by Gilles Berthelot, a wealthy financier who wanted to incorporate its medieval past alongside the latest architectural styles of the Italian renaissance. The chateau is a French national monument and possesses all the refinement found in the French Renaissance. We will continue to Villandry for lunch. After lunch, enjoy a walk through the lovely gardens surrounding the Château de Villandry. Spread out over an impressive area, the gardens bring together aestheticism, diversity, and harmony. Afterward, we will continue our tour and visit the Château d'Ussé. Rebuilt in the 15th and 16th centuries, this stronghold with fortified towers, turrets and steeples looks like something out of a fairytale. The castle is still inhabited today and takes visitors back to a time of legends and fairytales. It is thought to have inspired Charles Perrault when writing "Sleeping Beauty”.
We will return on board in Ancenis.
Tonight's our gala dinner and evening. Our ship will start sailing towards Nantes.
After breakfast, check out of cabin at 10 am. We then we transfer you to the Nantes Airport for your flight to Basel.
You will be welcomed at Basel Airport and transferred to cruise ship. Passengers are welcome to board our ship at 6:00 p.m. After comfortably settling into your cabins, we will introduce our crew at a welcome cocktail before dinner.
This morning after breakfast we depart for a guided tour of Basel. We will travel by coach to the city centre for a guided foot tour of Basel. While strolling, you'll discover the longstanding Grossbasel section and its numerous passages and medieval monuments: the protestant cathedral (Basler Münster), viewed as one of the city's top landmarks; the market place dominated by the dark-red, ornate Town Hall; and the famous Freie Strasse - one of the main transit routes in the Middle Ages which has become the most trendy shopping area in the city.
This afternoon join us for an excursion to discover the Rhine Falls, among the most spectacular sites to visit in Switzerland. The Rhine Falls are among the most spectacular sites to visit in Switzerland. You will also discover the Laufen Castle, and its impressive view overlooking the rumbling falls.
Enjoy an evening of dancing before our ship departs towards Breisach.
After breakfast we depart for a guided tour of Breisach and wine tasting. On foot discover the old town of Breisach, a city along the Rhine. The romanesque St Stephansmünster cathedral overlooks this lovely German town with a European feel, characterized by its Romanesque and Gothic elements from the late 12th and 15th centuries. Our tour will end with a tasting of local wine. We will return on board.
This afternoon depart on a guided tour of Colmar and the Unterlinden Museum. Colmar will charm you with its authenticity and typically Alsatian architecture composed of brightly painted half-timbered facades dating from the Middle Ages. You will discover the quintessential neighbourhood of "Little Venice” and visit the Unterlinden Museum, featuring a large collection of local and international artworks and manufactured artifacts from prehistorical to contemporary times. The museum is housed in a 13th-century Dominican convent and 1906 former public baths building and was renovated by Swiss architects Herzog & de Meuron in 2015 to incorporate more of the vast collection. Inarguably, the most important work in the collection is the Isenheim Altarpiece.
Enjoy an evening of entertainment.
We arrive in Strasbourg early this afternoon. Join us for a guided tour of the European capital. We will start off with a panoramic tour of the town, which will take us through many of the town's districts, particularly the "German Quarter” (around the Place de La République) and the European district (passing the Palace of Europe, the Human Rights Building and the European Parliament Building). We continue with a guided walking tour around the Cathedral where you will see the famous Kammerzell house, before ambling down the Petite France District, a famous district in Strasbourg much loved by the local citizens and listed as a UNESCO World Heritage Site. Return to the ship in Strasbourg at the end of the afternoon.
Enjoy an evening of dancing as our ship starts sailing towards Mainz.
This morning after breakfast we depart for a guided tour of Mainz and the Gutenberg Museum. You will set off on foot from accompanied by your guides and visit the town of Mainz. Capital of the Rhine Palatinate, Mainz was founded more than 2000 years ago by the Romans. In the 17th and 18th centuries, the top architects and sculptors created the basic shape of the town, with fine palaces and churches. Here you can admire the magnificent historic houses which have been outstandingly well-restored. Located on the banks of the Rhine opposite the confluence of the Rhine with the Main, Mainz will captivate you with its quite incomparable lifestyle, its unique charm, and its openness to the world. In the company of your guide, you will be able to enter the magnificent Cathedral, whose construction began in 975 and which has left a deep mark on the history of the town. The interior of the cathedral houses some wonderful historic treasures, including tombs and funerary monuments from the 13th to the 18th centuries. You will also have the opportunity to wander up and down the colourful streets in the old town. Finally, you will visit the Gutenberg Museum, the world's finest museum for printing equipment, materials, and books. Born in Mainz around 1400, Johannes Gensfleisch Gutenberg himself prepared the copy of the Bible referred to as "the 42-line Bible” which was published in 1455 - the oldest printed book in the world. Out of the 46 copies still in existence, the museum has just one, along with a "Mainz Psalter”, the first ever document printed using three different colours of ink. The museum extends over five floors and provides a quite remarkable exhibition on the history of the book and written word in both Europe and the world. Return on board on foot.
We will return on board and cruise up the most beautiful part of the Rhine River towards Koblenz, passing numerous castles as well as the infamous Lorelei Rock along the way. This evening join our hostess for a tour of the city.
Today we depart for Cologne, reaching it later this morning.
On arrival we depart for a guided tour of Cologne on foot. Crossroads of Europe since the Middle Ages, Köln has kept its importance as a vibrant commercial and industrial city as well as a cultural and religious center. You will be able to admire the exterior façades of the huge Gothic Köln Cathedral which took five centuries to complete. Indeed, although construction started in 1247, it was interrupted due to a lack of financing in 1560 and only started again in 1842 upon request of Emperor Frederick Wilhelm IV, who had fallen in love with the building. Construction was finally completed in 1863 and the Gothic Cathedral was the highest building in the world from 1880 to 1884. Around the Cathedral, 12 other Romanesque style churches are set in a circle, representing the 12 holy apostles. We will then move on to the Old Town and stop to admire the outside of the neo-Gothic building, home of the famous "Eau de Cologne".
Before returning on board, we will have some free time to stroll through the streets of Köln or try the famous local beer, the Kölsch. Return on board by coach in Königswinter.
Tonight, is our gala dinner and evening.
After breakfast we depart for a guided tour of the open-air museum in Arnhem. Departure from Wesel by coach in the company of your hostess for the Dutch Open-Air Museum in Arnhem, which is located in a beautiful wooded park (44 ha). Some 80 authentic farms, windmills, workshops, houses, barns, a church, and a school provide an insight on the everyday life and architecture of yesteryear.
Inside every building, you will be intrigued by the typical furniture and the displays of various trades and crafts. Some of the buildings are grouped together, such as the beautiful Limburg timber-framed buildings or the Gelderland farms, but the most charming spot is without a doubt the area dedicated to the Zaan region, with its green painted wooden houses and tastefully decorated gables. Our visit will start with the renovated entrance pavilion and its good vantage point over the park and its many windmills. There are farming implements on display in many areas, like the collections centre. The lower level gives access to the spectacular panoramic theatre HollandRama. In this mobile capsule, films, sounds, lights, smells, and temperatures evoke different scenes, from cityscapes to the confines of houses. Return on board by coach. Meanwhile, our ship cruises towards Nijmegen where we will board it again after our tour.
Enjoy an evening of entertainment.
After breakfast we depart for a guided panoramic tour of Amsterdam and visit to a diamond merchant. We will leave by coach for a guided tour of the city. Amsterdam is one of the most unique and extraordinary cities in the world. From its romantic canals to its world-renowned museums and historical significance, it is a city that never ceases to surprise. Our first stop will be the Riecker Windmill, a windmill located on the riverbanks of the Amstel River, south of the city. This mill was built in 1636 in the village of Sloten and was used as a polder mill for the polder of the same name (Riekerpolder). The pumping of the polder water was taken over by an electric pumping station in 1932 and, when the polder was dug, the mill was then dismantled to create, among other things, Lake Het Nieuw Meer. The mill was rebuilt in 1961 on the riverbanks of the Amstel, around 8 km (approx. 5 miles) away, between the roads leading to Kalfjeslaan and Borcht. This part of the Amstel banks, extremely popular with tourists and walkers, is a prime location for an old Dutch windmill. A statue of Rembrandt was erected close to this mill to remind us that the painter made many drawings on the banks of this river. Afterwards, we will head to the Diamond District to observe how the talented cutters facet the raw diamonds into the jewels we buy. Our guide will explain in detail how a diamond is valued. After our tour, you will be able to spend some time browsing the shop. We will hop back on our coach and continue towards the Bloemenmarkt, the famous floating flower market. One of the most fragrant places in Amsterdam in any seasons thanks to its thousands of flowers and multitude of varieties, this unique market will make your head spin! At the end of our visit, we will return to the ship by coach.
In the afternoon, Departure by coach in the company of your guides towards Haarlem. Known as the "City of Tulips”, Haarlem has for centuries been the main production and export center for tulip bulbs. This charming town has been an inspiration for generations of painters throughout the centuries. We'll discover the Amsterdamse Poort (Amsterdam Gate) built in 1400 and the only vestige from the city's fortifications, the Grote Markt (Main Square), the Corrie Ten Boom House, used as a hiding place during World War II and the impressive Gothic Cathedral of St Bavo dating from the 14th and 15th centuries. In Haarlem, you will get the chance to see a great number of "beguinages”, with the oldest dating back to 1395. Before heading back to Amsterdam, you will have some free time.
Return on board in Amsterdam by coach.
DAY 14
Enjoy one last buffet breakfast and then check out at 9:00 a.m. We will transfer you to the airport for your onward flight. End of our services.
***Important Note***
For operational reasons and passenger safety, Tweet World Travel and its suppliers reserve the right to change, vary, modify or cancel any itinerary or arrangement in relation to the tour/cruise as considered necessary.

All of our cruises/excursion require a reasonable level of fitness. Every traveller on our cruises is required the ability to walk around sights on uneven surfaces in both urban and rural / mountainous areas unaided. You will be getting on and off cruises, coaches and boats, walking around the sights and climbing some steps.
Please read our cruise itinerary carefully for outline of activities to help you select the right holiday for you.
Important notes:
• All persons must be fit and physically able to partake unaided in their chosen activities/packages/tours /cruise etc. as outlined in the itinerary.
• All parties acknowledge the physical demands and hazards involved in the tour or cruise they will be undertaking and have chosen to participate at their own risk.
• Meals onboard are a cultural culinary experience: Continental breakfast buffets with a rich menu are offered daily, while lunch and dinner are set menus.
• Gala evening: The gala evening is a long-awaited tradition in the world of cruising. This is the night we like to dress up, although no dress code is imposed. The crew all in their dress uniform, are presented to the passengers who are invited have a pre-dinner drink with the captain in the company of the purser, and the head chef.
Note: It is your responsibility to notify us of any dietary requests/requirements. We will do our best to meet your request/requirements, however, cannot guarantee that it can always be accommodated.
• Before dinner, games and quizzes are hosted by our entertainers in the lounge bar
• On the sun deck, where you can stroll alone, be with family or friends or sit comfortably in the sun loungers, gymnastics sessions are organised in the morning whilst enjoying the magnificent views of the landscapes that pass by.
• The panoramic lounge bar, the library and the "piano bar"
• Depend on the destination, lectures on subjects related to the history and geography of the places visited, are offered in the lounge bar.
• Some evenings, the dance floor of the lounge bar comes to life with musical evenings, folk groups or singers
• Some cruises have variety evenings where the crew members reveal their hidden talents are also provided.
• Triple Share: Available upon request
• Bedding Configuration: Double or twin bedding (subject to availability).
• Adjoining / Interconnecting Rooms: Not Available
• Laundry service: Not Available
• Wi-Fi: All the cruise is equipped with free Wi-Fi available in all lounges / bars and receptions. For some destination it is available in the cabin.
After purchase, you are required to make a deposit or full payment for your order. Please note most of our deposit is non-refundable. Please check your booking and your invoice for the Terms and Conditions which apply specifically to your booking.
If you would like to cancel your booking, please refer to our cancellation terms.
Please note:
• Any special requests, preferences MUST be clearly stated in your Passenger Information Form
• Any change requested after submitting your Passenger Information Form cannot be guaranteed, is strictly subject to availability and will incur surcharges
Safety Net Protection enables passengers to amend their tour and/or river cruise 15 days prior to departure, to another tour/cruise to the same destination, departing in the same year (once only) without any applicable cancellation charges or penalties.
The new tour/cruise must be at the same cost or higher but cannot be at lower cost than the initial cruise/ tour booked. If the passenger chooses the higher cost option, then the additional difference amount must be paid. However, no modifications shall be accepted less than 15 days prior to departure.
Important notes:
• Safety Net Protection is payable immediately at the time of making the deposit payment. Once purchased, Safety Net Protection is not refundable
• Safety Net Protection does not apply for airfares or third-party fees and charges.
• Safety Net Protection allows for amendment ONLY, not cancellation.
• You will be responsible for all your personal belongings while on the tours. It is your responsibility to make sure your room is secure.
In general, tipping is widely accepted as a way to show your appreciation of good service but is not compulsory. Tipping is expected and often makes up a large part of people's wages.
• If travel on a river cruises and happy with the services provided by your crews and service onboard. Recommended tips - For the crew members on board the ship - $10US per day per passenger.
• If you are happy with services provided by your tour guides and drivers, a tip is appreciated. Recommended tips - For the guides and drivers - $6US per day per passenger.
Please note:
• You will be responsible for all your personal belongings while on the tours/cruises. It is your responsibility to make sure your room/cabin is secure.
• Tweet World Travel will not be liable for any loss or damage to your luggage or other personal belongings.
For your protection, we strongly recommend that you purchase comprehensive travel insurance for your travel arrangements (without limitation) that include coverage for medical expenses, loss of luggage, cruise, land content and airfare charges that may occur.
You need to provide us your Travel Insurance details upon booking, or at least before 30 days prior to your departure.
If you do not have travel insurance prior to your departure, we retain the rights to refuse boarding/joining our tours or cruises. We might refund / provide travel credits for you, less any unrecoverable fees including but not limited to admin fees, visas fees, other suppliers’ cancellation fees. We won’t be held liable for any costs associated with this matter.
FIRST-CLASS SERVICE
- Assistance from our onboard multi-lingual host/hostess
- Expert services of English-speaking local guides throughout your trip
- Airport Meet-and-greet welcome service
- Local assistance and travel guidance
ACCOMMODATION
- Stay in excellent Premium ship docked in central location, with all meals included while onboard
- 5 night on board the MS LOIRE PRINCESSE (Premium Ship)
- 8 nights on board the MS DOUCE FRANCE (Premium Ship)
- Double-occupancy cabin with shower in bathroom
FLIGHT
- International Flight from Nantes to Basel with full-service airlines
- In Economy Class with lugagge allowance
SIGHTSEEING
- Headsets are included for excursions
- Classic Shore Excursion package (Loire river cruise)
- Tourist cruise on the Erdre River (2.75 hrs)
- Guided tour of Nantes (4.5 hrs)
- Guided tour of Saint Nazaire (4.5 hrs)
- The Muscadet Region (5 hrs)
- Guided tour of Angers (4 hrs)
- The Loire Valley Chateaux (11 hrs)
- Classic excursion package included on both cruises
- Classic Shore Excursion package (Rhine river cruise)
- Guided tour of Basel (3 hrs)
- Excursion to the Rhine Falls (5 hrs)
- Colmar and the Unterlinden Museum (4 hrs)
- Strasbourgh Panoramic tour of the European Insitutions & Guided Walking Tour (3 hrs)
- Guided tour of Mainz and the Gutenberg Museum (2.5 hrs)
- Guided tour of Koln (5 hrs)
- Visit of the Dutch Open Air Museum of Arnhem (4.5 hrs)
- Amsterdam and Diamond Producer (4 hrs)
- Guided Tour of Haarlem (4 hrs)
TRANSPORTATION
- Arrival and Departure airport transfers in private air-conditioned vehicles
- Transfer from Nantes airport to cruise ship
- Transfer from cruise ship to Nantes airport
- Transfer from Basel airport to cruise ship
- Transfer from cruise ship to Amsterdam airport
- All touring in air-conditioned vehicles
- Locally based professional drivers
TOUR GUIDE & TOUR LEADER
English-speaking local tour guides who live and breathe the destination – they will bring your itinerary to life
MEALS & DRINKS
- Refined French Cuisine
- 2 x Welcome cocktail
- 2 x Gala Dinner
- All meals onboard (from first evening to breakfast on the final day)
- Meals: 13 breakfasts, 11 Lunches and 13 Dinners
- DRINKS INCLUDED with meals and at the bar during the cruise ( (except for drinks from the special lists)
ENTERTAINMENT
- Entertainment on board CroisiEurope Cruise ship
OTHERS
- Free Wi-Fi in lounge and bar onboard cruise ship
- All port fees
Please note: this cruise doesn’t include the entry visa for the country it travels to. Make sure you have acquired a valid visa before travelling and joining the cruise. Check whether a single entry or multiple entry visa is required/ available.
When assisting with an international travel booking, we assume that all travellers in the booking have a valid Passport and Visas to enter to the country it travels to. Passports must be valid for the countries through which a ship or tour passes. It is the responsibility of each passenger to ensure the validity and conformity of their passport/Visas.
It is the customer’s responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such an event occurs, we won’t be liable and the travellers will be deemed as “no-show”. Please check our Terms & Conditions for penalty for “no-show”.
Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.
Important Note:
- All travellers must have a valid passport for international travel and most countries require at least 6 months validity from the date of return and some countries require a machine‐readable passport.
- Some countries require visas and re‐entry permits which meet the requirements of immigration and other government authorities.
- It is your sole responsibility if any fines, penalties, payments or expenditures incurred as a result of such documents not satisfying the requirements of those authorities.
Ship | Ship Category | Cabin type | Start date | End date | Price pp twin share (AUD) | Available Cabins | Special | Special | Status |
---|---|---|---|---|---|---|---|---|---|
MS LOIRE PRINCESSE & MS DOUCE FRANCE |
Premium
|
Main Cabin | 07/06/2021 | 20/06/2021 | 8,093 | 3 | 10,878 | Book now | |
MS LOIRE PRINCESSE & MS DOUCE FRANCE |
Premium
|
Upper Cabin | 07/06/2021 | 20/06/2021 | 9,010 | 3 | 11,795 | Book now |











GENERAL TERMS & CONDITIONS
- DEFINITIONS
This Term & condition sets out how Tweet World Travel Pty. Ltd. (ACN 608 371 277) and its subsidiaries all their brands, including but not limited to Tweet World Travel, Tweet World Cruises, Worldwide River Cruises, Asia School Tours, Tweet World Tours; Asia Online Tours, Croisi Cruises (collectively referred to in this document as "Tweet World Travel”, "we" "our" or "us") in these booking terms and conditions shall mean Tweet World Travel. These terms and conditions apply to bookings you make with our consultants (in-store, on our websites, over phone or by email); with your own travel agents, as well as online bookings you make on our websites. Please make sure your travel agent or our consultant advise you of our terms and conditions.
Please read the following terms and conditions carefully. You must not make any bookings unless you understand and agree with the following terms and conditions.
- AGREEMENT BETWEEN USER AND TWEET WORLD TRAVEL
The services of Tweet World Travel are offered to you on the condition of your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the Tweet World Travel constitutes your agreement to all such terms, conditions, and notices.
- MODIFICATION OF THESE TERMS OF USE
Tweet World Travel reserves the right to change the terms, conditions, and notices under which the services of Tweet World Travel are offered, including but not limited to the charges associated with the use of the Tweet World, without notice.
- BOOKING TERMS & CONDITIONS
1. BOOKING
Passenger names must be provided exactly as per passport at the time of booking. Any spelling corrections made after a deposit is paid must be sent in writing and will incur additional fees, including any ticket/voucher re‐issue fees and any suppliers’ re-issue fees.
After a booking is made, customers / travel agents need to send a scan copy of the travellers/passengers’ passport together with a Passenger Information Form. If these required documents are not received within 3 working days, the respective booking will be void.
Tweet World Travel reserves the right to correct any errors in rates quoted/invoice or calculated, or any omissions made at any time during your booking. Any verbal quote given is an indication only of the final price and is subject to confirmation in writing. Even once payment has been paid in full but an error in price has been found, Tweet World Travel reserve the right to correct any error.
Tweet World Travel reserves the right to modify the price in case of exchange rate fluctuation while we provide a quote or make a booking for you. We continue to modify exchange rate even after your booking is made. The price is only guaranteed only when a booking is confirmed and a deposit is already paid.
Tweet World Travel’s online websites, including but not limited to its online B2B Agent Portal and its websites listed below, show live availability of its tour and cruises, and the price is updated daily according to the exchange rate. The price is only guaranteed only when a booking is confirmed, and a deposit is already paid.
Tweet World Travel’s websites include:
- https://b2b.tweetworldtravel.com.au/login
- https://www.tweetworldtravel.com.au
- https://www.tweettours.com
- https://www.tweetworldcruises.com.au
- https://asiaonlinetours.com.au
- https://www.asiaschooltour.com.au
- https://www.worldwiderivercruises.com.au
- https://www.croisicruises.com
Tweet World Travel acts as a co-ordinator and books your holidays with one or several Third-party providers (Airlines, Cruise Company, Transfers, Third-Party Providers). Once booked with Tweet World Travel to utilise Third Party Provider’ service, you also agree and are bound to their terms and conditions.
1.1 Deposit
- Worldwide River Cruises
- You will be required to pay deposit of 30% total price after booking is confirmed.
- Deposit due date is specified within your invoice / booking confirmation. If the deposit is not paid by the specified due date, your booking will be cancelled.
- If you cancel your cruise booking at any time, an amount of $450 per person from your deposit is non-refundable, or depends on each package's terms & conditions
Any booking valued at or less than $1,900 must be paid in full amount after booking is made. All airfares must be paid in full at the time of booking.
- Asia Tours
You will be required to pay deposit after booking confirmation:
- Private Tours or Group Tours is $500 Per Person
- Large Groups (more than 15 people) / School Tours is $700 Per Person
- Short packages, shore excursion, hotel etc. is $250 Per Person
Deposit due date is specified within your invoice / booking confirmation. If the deposit is not paid by the specified due date, your booking will be cancelled.
If you cancel your booking at any time, your deposit is non-refundable, or depends on each package's terms & conditions
Any booking valued at or less than $1,000 must be paid in full amount after booking confirmation. Some airfares or services must be paid in full at the time of booking.
c. Receipt of Deposit
By sending/paid a deposit the customers/ travel agents acknowledge that the terms and conditions are fully understood, and agree to be bound by the terms, conditions and responsibilities set forth.
The customers/travel agents also acknowledge and agree that:
- All persons are fit and physically able to partake unaided in their chosen activities/packages/tours /cruise etc. as outlined in the itinerary.
- All parties acknowledge the physical demands and hazards involved in the tour or cruise they will be undertaking and have chosen to participate at their own risk.
- It is your responsibility to notify us of any dietary requests/requirements. we will do our best to meet your request/requirements, however, cannot guarantee that it can always be accommodated.
- All parties understand that any medical or dietary information provided to us does NOT, under any circumstances, make Tweet World Travel liable if a particular condition exacerbates while on tour or cruise which might affect their ability to participate in any portion of the tour or cruise
- Our products DO NOT include Travel Insurance. We strongly recommend that you purchase travel insurance for your trip.
- You need to provide us your Travel Insurance details upon booking, or at least before 30 days prior to your departure. If you do not have travel insurance prior to your departure, we retain the rights to refuse boarding/joining our tours or cruises. We might refund/provide travel credits for you, less any unrecoverable fees including but not limited to admin fees, visas fees, other suppliers’ cancellation fees. We won’t be held liable for any costs associated with this matter.
1.2 Final balance
- Worldwide River Cruises
The final balance will be due 110 days before the departure date. If the outstanding payment is not received by the due date, your booking will automatically be cancelled. Then the cancellation rate will be applied. The cancellation terms are specified in your invoice/booking confirmation.
- Asia Tours
Outstanding balance depends on the type of service you are undertaking:
- For our tours/packages or other products, outstanding balance is due 65 days before departure. If the outstanding payment is not received by day 65, your booking will automatically be cancelled. The deposit is non-refundable.
- For large group tours and school tours, outstanding balance is due 90 days before departure. If the outstanding payment is not received by day 90, your booking will automatically be cancelled. The deposit is non-refundable.
2. PAYMENT
- All airfares must be paid in full at the time of booking confirmation
- Deposit will due immediately or as specified in your invoice/booking confirmation
- Final balance will be due before 65 days or 110 days before departure date, as specified in your invoice/booking confirmation
You can make a payment via Enett, Bank Transfer, Credit Card, Paypal
Credit Card Fee
The following Card Fees apply:
- Visa Credit Card - 1.8% fee and MasterCard Credit Card ‐ 1.76% fee applies.
- American Express (Amex) ‐ 2.8% fee applies.
- Paypal – 2.6%
- For late payment or urgent bookings, please notify us via email at payments@tweetworldtravel.com.au
3. LATE OR URGENT BOOKING
Any booking made within 110 days before departure will require payment in full immediately when the booking is confirmed.
Bookings made less than 60 days prior to departure will incur a late booking fee of $120 per person and must be paid along with the final payment at the time of booking.
4. AMENDMENTS FEES
After bookings are deposited, any amendment has to be requested in writing and incurs $99 fee per person, plus any additional costs and administrative expenses incurred in arranging the alteration.
Alterations will be made at our discretion and may not always be possible.
5. SAFETY NET PROTECTION
5.1 Safety Net Protection
- Safety Net Protection is not included in our tour/cruise packages. If you wish to purchase safety net protection, an additional fee of $95 per person will occur. This is only valid for one-time use (claim).
- Safety Net Protection enables passengers to amend their tour and/or river cruise 30 days prior to departure, to another tour/cruise on the same destination departing in the same year (once only) without incurring cancellation charges or penalties from Tweet World Travel. The new tour must be at the same cost or higher, but cannot be at lower cost than the initial tour booked. If the passengers choose the higher cost option, then the additional difference amount must be paid. However, no modifications shall be accepted less than 30 days prior to departure.
- Safety Net Protection is payable immediately at the time of making deposit payment. Once purchased, Safety Net Protection is not refundable
- Safety Net Protection does not apply for airfares, or third-party fees and charges.
- Safety Net Protection allows for amendment ONLY, not cancellation.
6. TRAVEL VOUCHER
Travel voucher will be issued and sent to customers/travel agents from 15 -30 days prior to departure. Make sure the travellers have obtained our travel voucher before travelling.
If the traveller travel without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact us or your travel agents to obtain all necessary travel documents. If our services are booked by the travel agents, it is the travel agents’ responsibility to collect travel vouchers and any necessary documents and provide that to the travellers.
Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking/your customers’ booking. If there is any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embark our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.
It is the customers/travel agents’ responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occur, we won’t be liable and the travellers will be deem as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.
Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.
- CANCELLATION
Please check with your travel agents / our consultant before cancelling or amending a Travel Product. In certain circumstances, some Cruise Company, Airlines or Third-Party Travel Provider may charge cancellation fees up to 100% of the Travel Product’s prices as per their terms and conditions.
Tweet World Travel acts as a co-ordinator and book your holidays with one or several Third-party providers, and you are subjected to their terms and conditions specified.
For a specific tour / cruise package, a separate cancellation policy might be set out and applied to your booking.
Please see the below for our general cancellation policy.
1. WORLDWIDE RIVER CRUISES
1.1 Cancellation by customer
1.1.1 For Tweet World Travel’s Charter ship or Allotment with other Cruiseline
Before the travel date, the following fees will be applied:
- Cancel at any time: $700 per person is non-refundable
- From 110 days to 91 days before departure: 45% of total price
- Between 91 and 61 days prior to departure: 55% of total price
- Between 61 and 45 days prior to departure: 65% of total price
- Between 45 and 35 days prior to departure: $75% of total price
- Within 35 days prior to departure: 100% of total price
- Any 'no show' – 100%
After the trip has commenced, we are unable to refund any amount for unused services due to your unwillingness, early departure, late arrival, or missed days on cruise.
If your cruise package includes international/domestic flights the airlines cancellation policies will be apply.
1.1.2 CroisiEurope River Cruise
The below terms apply to any respective CroisiEurope booking. These terms may be changed according to CroisiEurope’s terms without notice.
A. Costs of cancelling CroisiEurope River cruises & Coastal cruises:
- More than 63 days before the date of departure: $450 per person
- From 63 to 54 days: 40% of the total amount of the package
- From 53 to 33 days: 50% of the total amount of the package
- From 32 to 23 days: 60% of the total amount of the package
- From 22 to 5 days: 75% of the total amount of the package
- 48 hours from the departure: 100% of the total amount of the package
B. Costs of cancelling CroisiEurope - “Nouvel An” and “Carnaval de Venise” river cruises:
- More than 63 days before the date of departure: $450 per person
- From 63 to 54 days: 40% of the total amount of the package
- From 53 to 33 days: 50% of the total amount of the package
- From 32 to 23 days: 75% of the total amount of the package
- From 22 days from the departure: 100% of the total amount of the package
C. Costs of cancelling cruises on the Mekong, Volga and in Southern Africa:
- More than 93 days before the date of departure: $450 per person
- From 93 to 64 days: 35% of the total amount of the package
- From 63 to 34 days: 50% of the total amount of the package
- From 33 to 23 days: 70% of the total amount of the package
- From 22 to 7 days: 80% of the total amount of the package
- From 6 days from the departure: 100% of the total amount of the package
1.2 Cancellation by Tweet World Travel
For group set departure, if the minimum number of the group is not reached, we reserve the right to cancel or vary the cruise 110 days prior to departure. If this event occurs, an alternative guaranteed travel date will be offered. Should these options not be acceptable by you, Tweet World Travel will offer travel credits to be used up to 24 months less visa cost, fuel surcharge and any other cancellation fees levied by airlines and other third parties.
If a booking is cancelled or varied prior to departure due to unforeseeable circumstances such as, but not restricted to, severe weather conditions or force majeure, Tweet World Travel will either change your travel arrangements as reasonably practicable to ensure your safety and invoice you for any additional costs. Tweet World Travel will offer credits to any unused part of your holiday package for future travel up to 24 months.
During your cruise, in the event of strike, bad weather, or force majeure conditions endangering the operation of the vessel safely or extraordinary circumstances, Tweet World Travel may at all times and without notice, advance or delay a departure or a stopover or, if need be, change ports of call, and may not be held responsible in the event of cancellation, earlier or later departure or arrival, modification or substitution. Tweet World Travel will offer credits to any unused part of your holiday package for future travel up to 24 months. Tweet World Travel will not be liable to any additional associated costs incurred to the travellers whatsoever.
Force majeure events are beyond our control, including but not limited to war, civil disobedience, terrorism, insurrection, accident, explosion, sickness, epidemic, pandemic, fire, floods, severe weather, acts of God, acts of Government, alteration or cancellation of scheduled air services, accidents to or failure of machinery or equipment or industrial action.
1.3 Cancellation by Cruise Company or Third-Party Provider
Tweet World Travel acts as a coordinator and books your holiday with Third Party Travel Providers (Cruise company, airlines, local supplier, transfer service etc.) and is subjected to their particular terms and conditions.
If the Cruise Company, Airlines, Local Supplier or Third Party Travel Provider changes any part of your booking for reasons beyond its control, for example, if a Cruise Company or Third Party Travel Provider changes its schedules, overbooks, or if there are any changes in applicable surcharges, fees or taxes, we will use our reasonable endeavours to notify you.
If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product. Depending on each particular suppliers’ policies and terms & conditions, it may results in a monetary refund to you or travel credits to use in the future. The refund/credits will less any fees charged by us under our terms and conditions, and by the Cruise Company, airlines, local suppliers or Third party travel provider’s terms and conditions that you agreed with.
Our fee may cost up to 10% of the total price that you have paid for your Travel Product to Cruise Company, Airlines, or Third Party Travel Provider.
Please check with your travel agents/ our consultant before cancelling or amending a Travel Product in these circumstances as some Cruise Company, Airlines, Local Suppliers or Third Party Travel Providers may charge cancellation fees up to 100% of the Travel Product’s prices as per their terms and conditions.
2. ASIA TOURS
2.1 Cancellation by customer
Before the travel date the following fees will be apply:
Tours/ Packages |
Large Group Tours & School Tours (More than 15 people) |
65 days or more before departure – loss of deposit |
90 days or more before departure – loss of deposit |
64‐40 days before departure – 55% |
89‐79 days before departure – 65% |
39‐31 days before departure – 75% |
78‐61 days before departure – 85% |
Within 30 days of departure – 100% |
Within 60 days of departure – 100% |
Any 'no show' – 100% |
Any 'no show' – 100% |
After the trip has commenced, we are unable to refund any amount for unused services due to your unwillingness, early departure, late arrival, or missed days on tours.
If your tour/package includes international/domestic flights the airlines cancellation policies will be applied.
2.2 Cancellation by Tweet World Travel
For group set departure, if the minimum number of the group is not reached, we reserve the right to cancel or vary the tour 110 days prior to departure. If this event occurs, an alternative guaranteed travel date will be offered. Should these options not be acceptable by you, Tweet World Travel will offer travel credits to be used up to 24 months less visa cost, fuel surcharge and any other cancellation fees levied by airlines and other third parties.
If a booking is cancelled or varied prior to departure due to unforeseeable circumstances such as, but not restricted to, severe weather conditions or force majeure, Tweet World Travel will either change your travel arrangements as reasonably practicable to ensure your safety and invoice you for any additional costs. Tweet World Travel will offer credits to any unused part of your holiday package for future travel up to 24 months.
Force majeure events are beyond our control, including but not limited to war, civil disobedience, terrorism, insurrection, accident, explosion, sickness, epidemic, pandemic, fire, floods, severe weather, acts of God, acts of Government, alteration or cancellation of scheduled air services, accidents to or failure of machinery or equipment or industrial action.
During your tour, in the event of strike, bad weather, or force majeure conditions endangering the operation of the tour safely or extraordinary circumstances, Tweet World Travel may at all times and without notice, advance or delay a departure or a stopover or, if need be, change destinations, and may not be held responsible in the event of cancellation, earlier or later departure or arrival, modification or substitution. Tweet World Travel will offer credits to any unused part of your holiday package for future travel up to 24 months. Tweet World Travel will not be liable to any additional associated costs incurred to the travellers whatsoever.
2.3 Cancellation by Local Supplier or Third Party Travel Provider
Tweet World Travel acts as a coordinator and book your holiday with Third Party Travel Providers (Cruise company, airlines, local supplier, transfer service etc.) and is subjected to their particular terms and conditions.
If the Cruise Company, Airlines, Local Supplier or Third Party Travel Provider changes any part of your booking for reasons beyond its control, for example, if a Cruise Company or Third Party Travel Provider changes its schedules, overbooks, or if there are any changes in applicable surcharges, fees or taxes, we will use our reasonable endeavours to notify you.
If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product. Depending on each particular suppliers’ policies and terms & conditions, it may result in a monetary refund to you or travel credits to use in the future. The refund/credits will less any fees charged by us under our terms and conditions, and by the Cruise Company, airlines, local suppliers or Third party travel provider’s terms and conditions that you agreed with.
Our fee may cost up to 10% of the total price that you have paid for your Travel Product to Cruise Company, Airlines, or Third Party Travel Provider.
Please check with your travel agents/ our consultant before cancelling or amending a Travel Product in these circumstances as some Cruise Company, Airlines, Local Suppliers or Third Party Travel Providers may charge cancellation fees up to 100% of the Travel Product’s prices as per their terms and conditions.
- RESPONSIBILITY
Tweet World Travel only acts as an agent for the Suppliers, and sell various travel related products as agent on behalf of, numerous transports, accommodation and other service providers, such as airlines, coach, rail and cruise line operators, as well as all other wholesalers.
Tweet World Travel acts as a co-ordinator for all persons taking these tours in the making of all arrangements for transportation, cruising, touring, sightseeing and hotel accommodation. Our obligation to you is to make travel bookings as your agent on your behalf and to arrange relevant contracts between you and travel service providers. All bookings are subject to the terms and conditions and limitations of liability imposed by each Supplier. It is important for you to obtain and read the applicable Supplier’s terms and conditions as they may limit or exclude their liability to you.
Tweet World Travel does not own, manage, control or operate any transportation vehicle, any hotel or restaurant or any other supplier of services. All receipts, vouchers and tickets are issued subject to the terms and conditions specified by the Supplier and all services are subject to the laws of the country where the services are provided.
Tweet World Travel has no control over, or liability for, the services provided by third parties. We do not control the manner of the Suppliers. We disclaim and will be exempt from liability for anything to do with the supply of such Products.
All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these service providers. Your legal rights in connection with the provision of travel services are against the specific provider and, except to the extent a problem is caused by fault on our part, are not against us. Specifically, if for any reason any travel service provider is unable to provide the services for which you have contracted; your rights are against that provider and not against us.
- LIABILITIES
Tweet World Travel (herewith called the Company) acts as a co-ordinator for all persons taking these tours in the making of all arrangements for transportation, cruising, touring, sightseeing and hotel accommodation. The Company does not own, manage, control or operate any transportation vehicle, any hotel or restaurant, any ship or any other supplier of services. All vouchers and tickets issued are subjected to the terms and conditions specified by the supplier and all services are subjected to the laws of the country where the services are provided.
Unforeseeable circumstances such as force majeure, adverse weather, flight rescheduling, hotel overbooking and faults with transportation or road conditions may also have an effect on the tour itinerary after the commencement date. Any decision made in respect of cruise/tour services by independent suppliers, cruiseline operators or airlines to re-route or amend the itinerary due to any of the above or similar circumstances is at the discretion of the cruise/tour service provider. Tweet World Travel shall not be liable for any claim whatsoever arising from such events. We strongly urge all customers to undertake a high level of personal responsibility in order to ensure that possessions, equipment and personal documents are closely monitored and protected at all times. We also strongly advise all customers to purchase appropriate travel insurance to protect you from financial loss and personal injuries in the event of an emergency.
You acknowledge and agree that there are inherent risks involved in participating in the cruise/tour and other activities, including without limitation of possible contact with native flora/fauna, local residents, unforeseen events (force majeure) and travel in remote locations.
By making a booking, you agree to accept all risks associated with the cruise/tour and other activities. You agree to unconditionally release us from all liability, including without limitation in contract and in tort, for any cause or action, including any injury, damage, loss, cost, delay, additional expense or inconvenience caused directly or indirectly as a result of the inherent risks associated with the tour, or any force majeure events or other events which are beyond our control, including but not limited to war, civil disobedience, terrorism, insurrection, accident, explosion, sickness, epidemic, pandemic, fire, floods, severe weather, acts of God, acts of Government, alteration or cancellation of scheduled air services, accidents to or failure of machinery or equipment or industrial action.
If we or our service providers are affected in any way by a force majeure event, we may in our discretion vary or cancel any itinerary or arrangement in relation to the tour as we consider necessary, without incurring any liability to you.
Each service provider is responsible for the part of the cruise/tour and activities it conducts. Service providers are not our agents or employees and are not under our direct control. We therefore do not warrant the performance of any service provider. We do not accept, and you release us from, all liability for any injury, loss, damage, costs or expenses, including without limitation any property damage or personal injury, that you may suffer which arises out of any act or omission of a service provider or operator who provides services in connection with your tour. Any claim that you may have in relation to a service provider should be raised directly with that service provider.
You are responsible for any injury, loss, damage, costs or expenses arising through your own fault. You agree to indemnify us against all actions, proceedings, claims, demands, expenses and costs (including legal costs on a full indemnity basis and whether incurred by or awarded against us) as a result of, or arising in relation to, whether directly or indirectly, your participation in the tour or any act or omission by you in relation to the tour.
To the extent permitted by law, we do not accept any liability in contract, or otherwise for any injury, damage, loss (including consequential loss), delay, additional expenses or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over which we have no direct control. We do not accept any liability for any loss (including consequential loss or any associated costs) caused in case a third party provider becomes insolvent and goes out of business. Any payment already made to the third party provider in such case might be unrecoverable, and no refund will be made.
Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law). This liability clause is subject to your rights under the Australian Consumer Law and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth).
- AGENT RESPONSIBILITIES
It is the travel agents’ responsibility to ensure that all invoice, itinerary details and documentation issued by Tweet World Travel are received and correct and that the customer is aware of amendment and cancellation conditions and other clauses in these Booking Terms & Conditions. Travel agents are also responsible to pass on Tweet World Travel’s Terms & Conditions by the time clients make the booking.
After a booking is made, travel agents need to send a scan copy of the travellers/passengers’ passport together with a Passenger Information Form. If these required documents are not received within 3 working days, the respective booking will be void.
Travel voucher will be issued and sent to travel agents from 15 -30 days prior to departure. Make sure the travellers have obtained our travel voucher before travelling.
If the traveller travels without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact us or your travel agents to obtain all necessary travel documents. It is the travel agents’ responsibility to collect our travel vouchers and any necessary documents and provide that to the travellers.
Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking/your customers’ booking. If there are any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embarks our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.
It is the travel agents’ responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.
Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.
- CLIENT RESPONSIBILITIES
If your domestic and international flights are not arranged by Tweet World Travel, it is your responsibility to advise us your departure and arrival time, or any changes or delays you might encounter.
If you do not notify us in a timely manner, your arranged Airport Transfer Service is not responsible for any missed pick up in those circumstances. If you arrive on a delayed flight and miss your allocated pick up, you will need to make alternative arrangements at your own expense.
If no notification is received from you or your agent, your arranged Airport Transfer Service will pick you up as scheduled and attempt to wait for your scheduled arrival up to 2 hours. If your delay is longer than this waiting period you will have to make alternative arrangements at your own expense.
If you book our services through a travel agent, make sure you collect your travel voucher and any other necessary documentations included (e.g. visa) 7 day prior to departure. You are responsible to check all details and documents are correct for your booking.
It is the customers’ responsibility to ensure that all invoice, itinerary details and documentation issued by Tweet World Travel are received and correct and that the customer is aware of amendment and cancellation conditions and other clauses in these Booking Terms & Conditions. You acknowledge that you fully understand and agree to Tweet World Travel’s Terms & Conditions by the time of booking.
After a booking is made, customers need to send a scanned copy of the travellers/passengers’ passport together with a Passenger Information Form. If these required documents are not received within 3 working days, the respective booking will be void.
Travel voucher will be issued and sent to the customers from 15 -30 days prior to departure. Make sure all travellers have obtained our travel voucher before travelling.
If the traveller travels without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact to obtain all necessary travel documents.
Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking. If there is any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embarks our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.
It is the customer’s responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.
Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.
- PASSPORTS & VISAS
All travellers must have a valid passport for international travel and most countries require at least 6 months validity from the date of return and some countries require a machine-readable passport. When assisting with an international travel booking, we will assume that all travellers on the booking have a valid Australian passport. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. It is your sole responsibility if any fines, penalties, payments or expenditures incurred as a result of such documents not satisfying the requirements of those authorities.
If your visas are included in our package and we act on your behalf to apply for the visas, all necessary documents relating to your visa application will have to be provided to us at least 30 days before your departure. If you fail to provide the necessary documents before 30 days prior to your departure, we will not be held liable for your visa application. And the visa fee included in our package is not refundable in any circumstances.
If you still require us to assist with visa application in less than 30 days before your departure date, an additional fee will be required for urgent visa processing.
It is the customer’s/travel agent’s responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.
Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.
- HEALTH
Please ensure that you are aware of any health requirements and recommended precautions relevant to your travel, and ensure that you carry all necessary vaccination documentation. In some cases, failure to present required vaccination documentation may deny your entry into a country. We recommend that you consult with your local doctor or health specialist before commencing your travel. General health advice for the destination you wish to visit is also available from the Department of Foreign Affairs and Trade.
The customers/travel agents also acknowledge and agree that:
- All persons are fit and physically able to partake unaided in their chosen activities/packages/tours /cruise etc. as outlined in the itinerary.
- All parties acknowledge the physical demands and hazards involved in the tour or cruise they will be undertaking and have chosen to participate at their own risk.
- It is your responsibility to notify us of any dietary requests/requirements. we will do our best to meet your request/requirements, however, cannot guarantee that it can always be accommodated.
- All parties understand that any medical or dietary information provided to us does NOT, under any circumstances, make Tweet World Travel liable if a particular condition exacerbates while on tour or cruise which might affect their ability to participate in any portion of the tour or cruise
- Our products DO NOT include Travel Insurance. We strongly recommend that you purchase travel insurance for your trip.
- You need to provide us your Travel Insurance details upon booking, or at least before 30 days prior to your departure. If you do not have travel insurance prior to your departure, we retain the rights to refuse boarding/joining our tours or cruises. We might refund / provide travel credits for you, less any unrecoverable fees including but not limited to admin fees, visas fees, other suppliers’ cancellation fees. We won’t be held liable for any costs associated with this matter.
- TRAVEL INSURANCE
Our products DO NOT include Travel Insurance. Travel insurance is not included in our tours, cruises, day tours, private tours, group tours, transfers, and any of our packages.
For your protection, we strongly recommend that you purchase comprehensive travel insurance for your travel arrangements (without limitation) that include coverage for medical expenses, loss of luggage, cruise, land content and airfare charges that may occur. We are an authorised representative of CoverMore Travel Insurance Services.
We can provide you with general information about the travel insurance options available to you. If you decline travel insurance, you will be required to sign an indemnity statement/disclaimer.
You need to provide us your Travel Insurance details upon booking, or at least before 30 days prior to your departure. If you do not have travel insurance prior to your departure, we retain the rights to refuse boarding/joining our tours or cruises. We might refund / provide travel credits for you, less any unrecoverable fees including but not limited to admin fees, visas fees, other suppliers’ cancellation fees. We won’t be held liable for any costs associated with this matter.
- TRAVEL DOCUMENTS
Travel documents include, but are not limited to, airline tickets, visas, hotel vouchers, tour vouchers or any other document used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions including (without limitation being non-refundable, no-date changeable and subject to cancellation and/or amendment fees.
Travel documents cannot be transferred to another person to use. All airline tickets must be issued in the name of the passport/photo identify holder. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings.
Travel voucher will be issued and sent to customers/travel agents from 15 -30 days prior to departure. Make sure the travellers have obtained our travel voucher before travelling.
If the travellers travel without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact us or your travel agents to obtain all necessary travel documents. If our services are booked by the travel agents, it is the travel agents’ responsibility to collect travel vouchers and any necessary documents and provide that to the travellers.
Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking/your customers’ booking. If there is any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embarks our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.
It is the customers/travel agents’ responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.
- PUBLICITY
When you book with Tweet World Travel, you agree that we may use images of you taken during the trip and any comments made in writing or in video by you regarding the trip, without recourse to you and without compensation to you, for publicity and promotion purposes only through whatever medium we choose.
If you do not want your images to be displayed, you have to advise us in writing at the time of booking, or when you collect your travel documents.
- PRIVACY
Tweet World Travel collects information about you (including health information where necessary) to process your travel arrangements, facilitate your participation in loyalty programs and conduct marketing activities and market research. If the information is not provided, we may not be able to make travel arrangements for you. We may disclose your personal information to our related companies, carriers, travel service providers, organisations which provide services to you.
For our full Privacy Policy, see link: https://b2b.tweetworldtravel.com.au/privacy-policy
- GOVERNING LAWS
If any dispute arises between you and Tweet World Travel, the laws of Australia will apply.
On Request
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PACKAGES
A LA CARTE
14 DAY THE LOIRE VALLEY AND ROMANTIC RHINE RIVER CRUISE
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Please select the payment option/amount below:
A deposit of AUD is required to confirm this booking. The remaining balance will be charged 110 days before departure.
For any departures within full payment is required.
Please make payments to the below Commonwealth Bank Account
Account Name:Tweet World Travel
BSB: 065-145
Account No.: 10458191
International Bank Transfer SWIFT Code: CTBAAU2S
Please advise payment to: payments@tweetworldtravel.com.au
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Thank you for choosing Tweet World Travel. Your booking request reference is:
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For further enquiries, please contact our Head Office via email contact@tweetworldtravel.com.au or call us on 1300 739 652
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